Associate Systems Engineer

Data#3; Melbourne; Sur place; AUD 80 000 - 110 000; Plein temps

Résumé du poste

Data#3 is looking for an Associate Systems Engineer to join our Melbourne-based Managed Services team, supporting customer Microsoft Cloud environments across Microsoft 365 and Azure. The ideal candidate has around 2 years’ experience in an IT outsourcing environment, with a passion for troubleshooting and building technical capability.

You will work with cross-functional teams and take ownership of incidents to resolution.

Qualifications

• 2 years’ experience in an IT outsourcing environment.
• Experience supporting Microsoft technologies such as M365 and Azure.
• Strong troubleshooting and time-management skills.
• Excellent communication and customer service abilities.

Responsabilités

• Support and proactively analyse customer Microsoft Cloud environments.
• Identify opportunities to improve performance, capacity, event and security monitoring.
• Troubleshoot incidents and contribute to problem resolution.
• Take ownership of customer requests and incidents through to completion.
• Collaborate with technical teams, presales and sales.
• Mentor and support lower-level support teams.

Connaissances

Microsoft Cloud

Troubleshooting

Customer service

Time management

Formation

IT qualifications/certs

Description du poste

Looking to take the next step in your Microsoft Cloud career?

We’re looking for an Associate Systems Engineer to join our Managed Services team in Melbourne, supporting customer Microsoft Cloud environments across Microsoft 365 and Azure.

This is a great opportunity for someone with around 2 years’ experience in an IT outsourcing environment, particularly across Microsoft technologies, who enjoys troubleshooting, solving customer challenges and continuing to build their technical capability.

What you'll be doing

• Support and proactively analyse customer Microsoft Cloud environments
• Identify opportunities to improve performance, capacity, event and security monitoring
• Troubleshoot incidents and contribute to problem resolution
• Take ownership of customer requests and incidents through to complete
• Collaborate with technical teams, presales and sales
• Mentor and support lower-level support teams

What we're looking for

• Around 2 years’ experience in an IT outsourcing environment
• Experience supporting Microsoft technologies
• Exposure to M365 and Azure
• Strong troubleshooting and time-management skills
• Ability to identify knowledge gaps and support continuous improvement
• Excellent communication and customer service skills
• Confidence managing customer expectations and working in busy environments
• Microsoft Cloud certifications or relevant IT qualifications are highly regarded
• Familiarity with Microsoft support escalation processes, including Premier Support, is highly regarded

Why join Data#3

Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia’s Best Workplaces in Technology by Great Place To Work® in 2026.

AustralianCitizenship(requiredduetoclientsecurityandcontractualobligations)

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

If you’re ready to grow your Microsoft Cloud career while working across real customer environments, we’d love to hear from you.

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