Tech Field Engineer

Unisys; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Unisys is seeking a Technical Field Engineer to provide on-site support for a federal government client in Canberra. You will install, diagnose, maintain, and service desktops, printers, and peripherals to keep systems secure and mission-ready.

Experience in deskside support and fault triage within a corporate Windows environment is essential. Strong diagnostic skills and a customer-first approach will be critical for successful client engagements.

Qualifications

• Minimum 6 months of deskside support experience.
• Experience supporting a corporate Windows environment.
• Strong diagnostic and troubleshooting skills.
• Focus on customer satisfaction during service calls.

Responsibilities

• Provide on-site technical support to federal government client.
• Install, diagnose, maintain, and service desktops, printers, and peripherals.
• Ensure secure, reliable, and mission-ready systems.
• Engage with clients to ensure satisfaction during all transactions.

Skills

Deskside support

Fault investigation

Triaging

Resolution

Desktop support

Server support

Hardware

Network

Software installation

Troubleshooting

Test and Tag

Windows corporate environment

Job description

• This Technical Field Engineer ensures that our federal government client’s systems stay secure, reliable, and mission-ready through expert on-­site technical support and strong client engagement.
• The Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
• Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution.
• Experience with desktop support, server support, hardware, network and software installation and troubleshooting
• Experience with supporting a corporate Windows environment
• Software and Hardware diagnostic skills and building/upgrading PC's
• Test and Tag experience highly regarded
• Minimum of 6 months experience in supporting Deskside support environment
• Ensure customer satisfaction throughout all transactions

Key Qualifications

• NV1 or NV2 security clearance must have for this role