Field IT Engineer (NV1/NV2)

Unisys; Canberra; On-site; AUD 65,000 - 85,000; Full time

Job summary

A leading technology services provider is seeking a Tech Field Engineer in Canberra to install, maintain, and service computer-related products. The ideal candidate will have experience in Deskside support environments and demonstrate strong fault investigation and hardware troubleshooting skills. A focus on customer satisfaction is essential. Candidates must possess NV1 or NV2 security clearance. This role offers an opportunity to work with a range of technologies in a rewarding environment.

Qualifications

• Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution.
• Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
• At least 6 months supporting a Deskside support environment.

Responsibilities

• Install, diagnose, maintain, and service computer products.
• Ensure customer satisfaction throughout all transactions.

Skills

Deskside support experience

Fault investigation and triaging

Hardware troubleshooting

Software installation

Customer satisfaction focus

Education

NV1 or NV2 security clearance

Job description

The Tech Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.

• Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution.
• Experience with desktop support, server support, hardware, network and software installation and troubleshooting
• Experience with supporting a corporate Windows environment
• Software and Hardware diagnostic skills and building/upgrading PC's
• Test and Tag experience highly regarded
• Minimum of 6months experience in supporting Deskside support environment
• Ensure customer satisfaction throughout all transactions.

You will be successful in this role if you have:

• NV1 or NV2 security clearance must have for this role.