Technical Field Engineer (NV1/NV2)

Unisys; Canberra; On-site; AUD 75,000 - 95,000; Full time

Job summary

Unisys is seeking a Technical Field Engineer to deliver on-site support for a federal government client, keeping systems secure, reliable and mission-ready. You will install, diagnose, maintain, and service desktop PCs, printers and peripherals, while engaging with clients to resolve issues efficiently.

The role requires Deskside support experience, fault investigation skills, and a strong background in Windows environments. NV1/NV2 security clearance is mandatory for this position.

Qualifications

• Deskside support experience in a federal government or similar environment.
• Proven fault investigation, triaging, and resolution capability.
• Experience with desktop, server, hardware, network, and software installation and troubleshooting.
• Experience supporting a corporate Windows environment.
• Test and Tag experience is highly regarded.
• Minimum of 6 months in a deskside support environment.

Responsibilities

• Install, diagnose, maintain, and service computer-related products including desktops and peripherals.
• Provide on-site technical support and strong client engagement to keep systems secure, reliable and mission-ready.
• Ensure customer satisfaction throughout all transactions.
• Collaborate with teams to resolve hardware and software issues promptly.

Skills

Deskside support

Fault investigation

Triaging and resolution

Desktop support

Server support

Hardware troubleshooting

Software troubleshooting

Windows environment

Test and Tag

Tools

Test equipment and diagnostics

Job description

• This Technical Field Engineer ensures that our federal government client’s systems stay secure, reliable, and mission-ready through expert on-­site technical support and strong client engagement.
• The Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
• Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution.
• Experience with desktop support, server support, hardware, network and software installation and troubleshooting
• Experience with supporting a corporate Windows environment
• Software and Hardware diagnostic skills and building/upgrading PC's
• Test and Tag experience highly regarded
• Minimum of 6 months experience in supporting Deskside support environment
• Ensure customer satisfaction throughout all transactions

Key Qualifications

• NV1 or NV2 security clearance must have for this role