Tech & Claims Change Manager

TAL Services Limited; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

TAL is seeking an experienced Change Manager to support technology and process change within our Claims function and drive adoption of the Everyday Excellence roadmap. You will work with technology and business teams to translate technical changes into practical guidance and enable teams to embrace new ways of working.

In this role you will partner with senior stakeholders, assess impacts, and develop strategies to prepare leaders and teams for changes while delivering targeted engagement,

Qualifications

• Change management experience: leading change across tech programs or projects.
• Insurance/financial services industry knowledge is preferred.
• Experience partnering with product/platform teams to embed change in agile delivery.
• Strong relationship-building and influencing skills; able to translate complex changes for diverse audiences.
• Ability to navigate ambiguity and manage competing priorities; change management certification preferred.

Responsibilities

• Partner with senior stakeholders to align on vision, goals and rationale for change; support adoption.
• Assess change impacts and develop tailored strategies and plans for new systems and processes.
• Deliver engagement, communications and training in collaboration with Learning & Development and Knowledge & Communications teams.
• Measure business readiness and support go-live and post-launch activities.
• Embed sustained adoption and monitor cumulative impacts across TAL.

Skills

Change management

Financial services

Agile delivery

Stakeholder communication

Adaptability

Education

PROSCI certification

Tertiary qualification

Job description

TAL is seeking an experienced Change Manager to support technology and process change within our Claims function and drive adoption of the Everyday Excellence roadmap. You will work with technology and business teams to translate technical changes into practical guidance and enable teams to embrace new ways of working.

In this role you will partner with senior stakeholders, assess impacts, and develop strategies to prepare leaders and teams for changes while delivering targeted engagement,