Change Manager

TAL Services Limited; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

TAL is seeking an experienced Change Manager to support technology and process change within our Claims function and drive adoption of the Everyday Excellence roadmap. You will work with technology and business teams to translate technical changes into practical guidance and enable teams to embrace new ways of working.

In this role you will partner with senior stakeholders, assess impacts, and develop strategies to prepare leaders and teams for changes while delivering targeted engagement,

Qualifications

• Change management experience: leading change across tech programs or projects.
• Insurance/financial services industry knowledge is preferred.
• Experience partnering with product/platform teams to embed change in agile delivery.
• Strong relationship-building and influencing skills; able to translate complex changes for diverse audiences.
• Ability to navigate ambiguity and manage competing priorities; change management certification preferred.

Responsibilities

• Partner with senior stakeholders to align on vision, goals and rationale for change; support adoption.
• Assess change impacts and develop tailored strategies and plans for new systems and processes.
• Deliver engagement, communications and training in collaboration with Learning & Development and Knowledge & Communications teams.
• Measure business readiness and support go-live and post-launch activities.
• Embed sustained adoption and monitor cumulative impacts across TAL.

Skills

Change management

Financial services

Agile delivery

Stakeholder communication

Adaptability

Education

PROSCI certification

Tertiary qualification

Job description

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

We're seeking an experienced Change Manager to support technology and process change within our Claims function and help deliver the Everyday Excellence roadmap. Partnering closely with technology and business teams, this role will engage stakeholders early, assess change impacts, and develop and deliver plans that build business readiness and support lasting adoption. A key focus will be translating technical changes into clear, practical guidance that equips teams to confidently embrace new ways of working.

In this role you will:

• Partner with senior stakeholders to align on the vision, goals and rationale for change, engaging key groups to support adoption.
• Assess change impacts and develop tailored strategies and plans that prepare leaders and teams for new systems, processes and ways of working.
• Deliver targeted engagement, communications and training, collaborating with Learning & Development and Knowledge & Communications teams to build capability.
• Measure business readiness and support go-live, business sign-off and post-launch activities to ensure a smooth transition.
• Embed and track sustained adoption, contributing to TAL's Single View of Change to monitor and manage cumulative impacts.

Qualifications:

• Change management experience: At least five years leading change across technology programs or projects, with demonstrated success driving system and process adoption.
• Industry knowledge: Experience in insurance or financial services, with claims systems experience highly regarded.
• Agile delivery: Experience partnering with product and platform teams to embed change into agile delivery.
• Stakeholder engagement and communication: Strong relationship-building and influencing skills, with the ability to translate complex changes into clear, engaging communications for technical and non-technical audiences.
• Adaptability and problem-solving: Ability to navigate ambiguity, manage competing priorities and collaborate across diverse teams. Change management certification (PROSCI or similar) and a relevant tertiary qualification are preferred.

Why Consider This Opportunity?

This is an opportunity to:

• Build your expertise and develop new skills in a different area of the business
• Expand your network and collaborate with stakeholders across TAL
• Contribute to strategic initiatives that support our customers, partners, and people
• Continue building your career through experiences that broaden your capability, strengthen your network and support your long-term development goals.

Before applying, ensure you have an open conversation with your People Leader about your interest in this opportunity and your career development goals.

If you have questions about the role, please reach out to the Talent Acquisition Partner listed on the requisition.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.