Internal Change Manager - Drive Tech & Process Adoption

TAL Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

TAL Australia is seeking an experienced Change Manager to support technology and process change within our Claims function and help deliver the Everyday Excellence roadmap. Partnering with technology and business teams, this role will engage stakeholders early, assess change impacts, and develop and deliver plans that build business readiness and support lasting adoption.

A key focus will be translating technical changes into clear, practical guidance that equips teams to confidently embrace new

Qualifications

• Five years+ change management experience across technology programs or projects.
• Insurance or financial services knowledge, claims systems experience preferred.
• Ability to translate complex technical changes into clear guidance.

Responsibilities

• Partner with senior stakeholders to align on vision and adoption goals.
• Assess change impacts and develop tailored strategies for new systems and processes.
• Deliver engagement, communications and training with Learning & Development teams.
• Measure readiness and support go-live and post-launch adoption.
• Embed sustained adoption and monitor cumulative impacts.

Skills

Change management

Stakeholder engagement

Agile delivery

Communication

Adaptability

Problem-solving

Education

Tertiary qualification

Job description

TAL Australia is seeking an experienced Change Manager to support technology and process change within our Claims function and help deliver the Everyday Excellence roadmap. Partnering with technology and business teams, this role will engage stakeholders early, assess change impacts, and develop and deliver plans that build business readiness and support lasting adoption.

A key focus will be translating technical changes into clear, practical guidance that equips teams to confidently embrace new