Change Manager

World Wide Technology; Melbourne; Híbrido; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

World Wide Technology seeks a Change Manager to govern and improve enterprise Change Management practices. You will drive risk-aware change planning and governance across IT services, reporting on performance and incidents, while partnering with Incident, Problem, and security teams to minimise disruption and support audits.

The role emphasises collaboration with stakeholders across multiple domains and requires a flexible, improvement-driven mindset to adapt to evolving priorities and

Formación

• 3+ days per week in the office.
• Familiar with structured service management practices (e.g. incident, change, and problem management).
• Strong collaboration, influence, and stakeholder management skills.
• Ability to adapt to changing and conflicting priorities while maintaining high service quality.
• Continuous improvement mindset and ability to generate creative approaches.
• Willing to challenge themselves and others, and embrace change.
• Risk Management – ability to identify and proactively manage risks.
• Ability to quickly adjust plans or tasks when new priorities emerge.

Responsabilidades

• Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management.
• Implement and support the Change Management practice across the organisation.
• Maintain and continuously improve Change Management policies, standards, controls, and procedures.
• Provide governance and oversight of the end-to-end Change Management process.
• Review and validate changes to ensure appropriate assessment of risk, impact, and implementation approach.
• Govern Emergency and Expedited Change processes and ensure emergency changes receive appropriate review, approval, and documentation.
• Develop strong working relationships with Incident Management and Problem Management teams and participate in investigations of change-related incidents.
• Build strong partnerships with stakeholders including Incident Management, Problem Management, Service Management, Configuration Management, Asset Management, Enterprise Architecture, Information Security, Risk and Compliance, Application and Infrastructure Teams, and Delivery and Project Teams.
• Produce management information and reporting on Change Management performance and monitor key metrics including change success rate, failed changes, emergency change volumes, and change-related incidents.
• Support audit and regulatory activities relating to Change Management.

Conocimientos

Service management practices

Stakeholder management

Change governance

Risk management

Descripción del empleo

A Change Manager is responsible for ensuring that changes to the organisation's technology services are assessed, approved, implemented, and reviewed in a controlled manner that minimises risk and disruption to business operations. The primary objective of the role is to improve service stability by driving high-quality change planning, robust governance, effective risk management, and continuous improvement across the Change Management lifecycle. The Change Manager is responsible for the governance, administration, assurance, maintenance, and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards are adhered to, and service disruption resulting from change activity is minimised.

Key responsibilities

• Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management
• Implement and support the Change Management practice across the organisation
• Maintain and continuously improve Change Management policies, standards, controls, and procedures
• Provide governance and oversight of the end-to-end Change Management process
• Review and validate changes to ensure appropriate assessment of risk, impact, and implementation approach
• Govern Emergency and Expedited Change processes and ensure emergency changes receive appropriate review, approval, and documentation
• Develop strong working relationships with Incident Management and Problem Management teams and participate in investigations of change-related incidents
• Build strong partnerships with stakeholders including Incident Management, Problem Management, Service Management, Configuration Management, Asset Management, Enterprise Architecture, Information Security, Risk and Compliance, Application and Infrastructure Teams, and Delivery and Project Teams
• Produce management information and reporting on Change Management performance and monitor key metrics including change success rate, failed changes, emergency change volumes, and change-related incidents
• Support audit and regulatory activities relating to Change Management

About you

• Minimum of 3 days a week in the office required
• Familiarity with structured service management practices (e.g. incident, change, and problem management)
• Strong collaboration, influence, and stakeholder management skills
• Ability to adapt to changing and conflicting business priorities while maintaining high levels of service quality
• Continuous improvement mindset and ability to generate creative approaches
• Willing to challenge themselves and others, not afraid to try something new and embrace change
• Risk Management – ability to identify and proactively manage risks
• Ability to quickly adjust plans or tasks when new priorities emerge

About us

World Wide Technology is looking for a Change Manager to join our Strategic Resourcing practice. This is a contract role supporting one of WWT's enterprise customers. The selected candidate will be employed by one of WWT's Empanelled partner. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all.