Claims Consultant

TAL Australia; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

TAL Australia is seeking a Claims Consultant within our Group space for our REST fund to manage life insurance claims from start to finish, delivering a seamless experience for our customers in Brisbane. This internal opportunity offers scope to broaden your experience and develop skills across the TAL business.

In this role you will manage a portfolio of IP/TPD claims end-to-end, communicate updates to advisers and fund administrators, and collaborate with external doctors and in-house

Qualifications

• Experience managing life insurance claims within group policies (IP/TPD ideal).
• Experience with Workers' Compensation or Return to Work claims with an Allied Health background.
• Strong analytical, communication and empathy to support customers during challenging times.

Responsibilities

• Manage life insurance claims from start to finish for group policies.
• Regularly communicate claim status to advisers, trustees and fund administrators, managing expectations.
• Independently manage a portfolio of IP/TPD claims end-to-end.
• Assess, analyse, calculate and finalise claims payments.
• Engage external treating doctors, rehabilitation consultants and in-house medical/legal specialists to deliver timely outcomes.
• Provide exceptional customer service in line with TAL's philosophy and procedures.

Skills

Claims management

Analytical skills

Time management

Communication

Empathy

Job description

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

As a Claims Consultant within our Group space for our REST fund, you will manage life insurance claims from start to finish, providing a seamless experience for our customers.

In this role you will:

• A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.
• Independently managing a portfolio of TPD and IP claims end-to-end
• Assess, analyse, calculate and finalise claims payments
• Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
• Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
• Participate in case conferences, peer case discussions, and instructing third party service providers

Qualifications

• Life insurance claims management experience within Group policy - IP and/or TPD claims experience is ideal OR;
• Workers Compensation or Return to Work claims management experience with an Allied Health background
• Strong analytical, problem-solving & time-management skills
• Excellent communication & empathy to support customers during challenging times.
• Solid understanding of injuries, illnesses and treatment

Why Consider This Opportunity?

This is an opportunity to:

• Build your expertise and develop new skills in a different area of the business
• Expand your network and collaborate with stakeholders across TAL
• Contribute to strategic initiatives that support our customers, partners, and people
• Continue building your career through experiences that broaden your capability, strengthen your network and support your long term development goals.

Additional Information

Before applying, ensure you have an open conversation with your People Leader about your interest in this opportunity and your career development goals.

If you have questions about the role, please reach out to the Talent Acquisition Partner listed on the requisition.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.