team leader - property assessing & repair

HR Partners; Sydney; On-site; AUD 116,000 - 142,000; Full time

Job summary

Randstad in Lidcombe, Sydney, is seeking a Team Leader to manage a close-knit team of desktop property assessors. You will lead day-to-day performance, drive scope accuracy and cost control, and handle complex escalations to ensure high service standards.

The role requires leadership experience in home assessing or related fields, strong technical knowledge of repair processes, and excellent communication skills to manage partner relationships and deliver consistent results.

Qualifications

• Minimum 2+ years in Home Assessing, Building Construction, Residential Estimating, or Property Restoration.
• Experience leading or coaching teams in building or insurance contexts.
• Strong understanding of residential repair processes and cost structures.
• Excellent communication and conflict resolution skills.

Responsibilities

• Lead, coach, and mentor a team of desktop property assessors to maintain high service standards.
• Upskill team members on residential scoping accuracy, cost validation, and technical repair methodologies.
• Act as the technical escalation point for complex property claims and builder scope disputes.
• Monitor team productivity, operational KPIs, and claims performance metrics.
• Foster a positive, collaborative, and accountable office culture.

Skills

People leadership

Technical capability

Communication

Conflict resolution

Job description

team leader - property assessing & repair

Team Leader – Property Repair & Assessing

• Location: Lidcombe, Sydney NSW
• Salary/Package: Up to $129,000 inclusive of Super + 6-Monthly Bonus
• Work Type: Full-Time, Permanent
• ASAP Start

About the Business

Representing an industry-leading corporate insurer known for strong growth and dynamic team culture. Their Lidcombe hub supports property assessment operations with a focus on high performance, accountability, and continuous team coaching.

About the Role

Are you a technical construction leader or seasoned property supervisor who knows how to coach others? We are seeking a Team Leader to manage a close-knit team (approx. 5–8 direct reports) of Desktop Assessors. You will lead day-to-day team performance, drive scope accuracy and cost control, manage complex escalations, and upskill frontline staff.

Key Responsibilities

• Lead, coach, and mentor a team of desktop property assessors to maintain high service standards.
• Upskill team members on residential scoping accuracy, cost validation, and technical repair methodologies.
• Act as the technical escalation point for complex property claims and builder scope disputes.
• Monitor team productivity, operational KPIs, and claims performance metrics.
• Foster a positive, collaborative, and accountable office culture.

What We’re Looking For

• Industry Experience: Minimum 2+ years in Home Assessing, Building Construction, Residential Estimating, or Property Restoration.
• People Leadership: Demonstrated experience managing, coaching, or mentoring teams (either in building, insurance, or operational environments).
• Technical Capability: Strong practical understanding of trade repair processes, residential building scopes, and cost structures.
• Communication & Resilience: Skilled in conflict resolution, handling customer escalations, and managing trade partner relationships

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.