Claims Assessor - Residential Repair

Randstad Australia; Sydney; On-site; AUD 92,000 - 112,000; Full time

Job summary

Randstad Australia is seeking a Claims Assessor / Building Estimator for residential repair projects. The role focuses on assessing claims, auditing repair scopes, and negotiating with panel repairers and suppliers to ensure fair pricing and accurate methodologies.

You will validate repair costs, leverage your estimating background, and transition into an indoor office setting with a path to permanent, full-time employment.

Qualifications

• Experience as a residential trade estimator or builder transitioning to claims.
• Strong analytical ability to read scopes and spot inflated costs.
• Excellent negotiation and communication with builders and suppliers.
• Comfortable using dual-screen software and internal reporting systems.

Responsibilities

• Assess residential building damage claims using photos, reports, and scope documentation.
• Review and validate scopes of work submitted by panel repairers to ensure fair pricing and accurate methodologies.
• Conduct retrospective audits on approved repair files to maintain cost integrity and identify recovery opportunities.
• Negotiate directly with trade builders and specialist suppliers regarding line-item costs and scopes.
• Provide accurate claim decisions aligned with standard policy coverage.

Skills

Trade estimator background

Analytical mindset

Negotiation

Tech-savvy

Job description

• Location: Lidcombe NSW (Onsite Parking Available)
• Salary/Package: Up to $102,000 + Super (dep on experience)
• Work Type: Full-Time, Permanent | In-office (Flexibility post-probation)

Claims Assessor / Building Estimator – Residential Repair

About The Business

We are partnering with a leading national general insurance provider experiencing rapid expansion. They foster a high-performance, collaborative workplace where technical construction expertise is applied to support everyday property repair claims.

About The Role

Looking to transition your trade or estimating background into an indoor office environment? As a Claims Assessor, you will manage property repair claims electronically using reports, photos, and builder quotes. You will act as the technical eyes and ears on residential scopes, validating repair methodologies, auditing quote costs, and negotiating directly with suppliers and builders.

Key Responsibilities

• Assess residential building damage claims using photographs, reports, and scope documentation.
• Review and validate scopes of work submitted by panel repairers to ensure fair pricing and accurate methodologies.
• Conduct retrospective audits on approved repair files to maintain cost integrity and identify recovery opportunities.
• Negotiate directly with trade builders and specialist suppliers regarding line-item costs and scopes.
• Provide accurate claim decisions aligned with standard policy coverage.

What We’re Looking For

• Technical Knowledge: Background as a residential trade estimator, site supervisor, project coordinator, or builder looking to transition off the tools.
• Analytical Mindset: High attention to detail with the ability to read scopes of work and spot inflated labor/material costs.
• Strong Negotiation: Confident communicator able to handle constructive conversations with builders and panel suppliers.
• Tech-Savvy: Comfortable navigating dual-screen software environments and internal reporting systems.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.