Team Leader, Tenancy

Link Wentworth; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Professional development and learning

Leave purchase options

Supportive workplace culture

Opportunity to make an impact

Job summary

Link Wentworth is seeking an experienced Team Leader, Tenancy to lead a high-performing tenancy management team and deliver exceptional outcomes for our customers in Greater Sydney. Reporting to the Divisional Manager, Tenancy, you will oversee tenancy operations, drive service excellence, support tenancy sustainment and ensure compliance with housing legislation and organisational requirements.

You will work with tenants, support providers and government agencies to deliver responsive,

Qualifications

• Experience leading, coaching and developing teams.
• Strong knowledge of tenancy management and social housing.
• Experience working with customers with complex needs is preferred.
• Excellent written communication, including report writing and documentation.
• Ability to build relationships with internal and external stakeholders.

Responsibilities

• Lead, coach and develop a tenancy management team.
• Oversee tenancy management activities including arrears, complaints, appeals, anti-social behaviour and sustainment.
• Drive performance against housing and operational KPIs.
• Support complex tenancy matters including NCAT proceedings and compliance activities.
• Build relationships with tenants, community partners and government stakeholders.
• Contribute to community-building initiatives to improve tenant outcomes.
• Ensure compliance with housing legislation and standards.
• Identify and implement continuous service improvements.

Skills

Team leadership

Tenant management

Stakeholder engagement

Communication

Problem solving

Job description

• Contract Opportunity to 30 June 2027, with strong possibility of extension
• Full Time (35 hours per week)
• Based in West Ryde, with travel across Greater Sydney as required

About the Role

We are seeking an experienced and people-focused Team Leader, Tenancy to lead a high-performing tenancy management team and support the delivery of exceptional outcomes for Link Wentworth customers.

Reporting to the Divisional Manager, Tenancy, this hands-on leadership role is responsible for overseeing tenancy management operations, driving service excellence, supporting tenancy sustainment, and ensuring compliance with relevant legislation and organisational requirements.

Working closely with tenants, support providers, government agencies and internal stakeholders, you will lead a team delivering responsive, customer-centred services while contributing to stronger communities and positive housing outcomes.

Key Responsibilities

• Lead, coach and develop a team of tenancy professionals, fostering a positive and high-performing culture.
• Oversee tenancy management activities including arrears, complaints, appeals, anti-social behaviour and tenancy sustainment.
• Drive performance against housing and operational KPIs, ensuring services are delivered effectively and efficiently.
• Support complex tenancy matters, including NCAT proceedings, tenancy interventions and compliance activities.
• Build and maintain strong relationships with tenants, community partners, support services and government stakeholders.
• Contribute to community-building initiatives that strengthen neighbourhoods and improve tenant outcomes.
• Ensure compliance with housing legislation, policies, procedures and quality standards.
• Identify and implement continuous improvement initiatives to enhance service delivery and operational performance.

About You

To be successful in this role, you will have:

• Relevant qualifications and/or experience within housing, community services or the human services sector.
• Demonstrated experience leading, coaching and developing teams.
• Strong knowledge of tenancy management, social housing and relevant legislation.
• Experience working with customers who may have complex needs.
• Excellent problem-solving, negotiation and conflict resolution skills.
• Strong written communication skills, including report writing and preparation of formal documentation.
• Proven ability to build effective relationships with a range of internal and external stakeholders.
• The ability to manage competing priorities in a fast-paced environment.

Why Join Link Wentworth?

At Link Wentworth, we believe safe and secure housing changes lives. As one of Greater Sydney's leading community housing providers, we are committed to creating stronger communities and improving housing outcomes for the people we serve.

We offer:

• Salary packaging benefits to increase your take-home pay
• Flexible working arrangements
• Professional development and learning opportunities
• Additional leave purchase options
• A supportive and collaborative workplace culture
• The opportunity to make a genuine impact on customers and communities