Team Leader- Community Connections and Wellbeing

Australian Multicultural Community Services; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging benefits

Hybrid working arrangements

Supportive workplace culture

Professional development and career增长

Meaningful community impact

Employee Assistance Program (EAP)

Job summary

Australian Multicultural Community Services Ltd. is seeking a Team Leader - Community Connections and Wellbeing to oversee respite and social support programs, ensuring high-quality, person-centred services for seniors within Melbourne's western region.

You will lead a team of coordinators, drive program development, and ensure reporting, compliance, and continuous improvement across CHSP, Respite, and Group Social Support initiatives.

Qualifications

• Relevant experience leading social support and CHSP programs.
• Strong program development and evaluation capabilities.
• Ability to build and maintain relationships with stakeholders and partners.
• Proven track record in staff supervision and performance management.
• Excellent written and verbal communication in a dynamic service environment.
• Autonomy, accountability, and a proactive approach to leadership.

Responsibilities

• Support the Manager in operating CHSP, Respite, Group Social Support, Carers and Volunteering Programs.
• Lead development, implementation and continuous improvement of respite and social support programs.
• Ensure programs comply with policies, funding agreements and quality standards.
• Monitor program performance to meet funded targets and safety standards.
• Provide leadership and supervision to Group Social Support and Respite teams.
• Conduct performance reviews and support a positive team culture.
• Ensure client files and reports are completed and accurate.
• Manage monthly reports and data entry requirements.

Skills

Staff management

Program coordination

Stakeholder engagement

Time management

Communication skills

Leadership

Education

Management/Leadership degree

Job description

Team Leader- Community Connections and Wellbeing

Australian Multicultural Community Services – Seddon VIC

Australian Multicultural Community Services (AMCS) is an award-winning, trusted not-for-profit supporting diverse communities across Greater Melbourne and Geelong since 1983. Our head office is based in Seddon, Melbourne's west.

With more than 290 staff and 350 volunteers representing over 50 countries and 70 languages, we deliver culturally inclusive services that help people live safely, independently, and stay connected to their communities.

We are committed to respectful, person-centred support that reflects the diverse needs of the people we serve.

Benefits of Working with AMCS

• Salary packaging benefits
• Hybrid working arrangements
• Supportive and inclusive workplace culture
• Professional development and career growth opportunities
• Meaningful community impact
• Employee Assistance Program (EAP)

About the Role

The Team Leader - Community Connections and Wellbeing plays a pivotal role in developing and overseeing the delivery of respite and social support programs that support seniors to age with engagement, enablement, and connection.

The position is responsible for overseeing the functions of Respite and Social Support Group Programs, including coordinating, planning, implementing, evaluating, reporting on and improving these programs. On a day-to-day basis, this is achieved through managing a team of Social Support and Respite Group Coordinators.

Key Responsibilities

• Support the Manager, Community Connections and Wellbeing in the effective operation of CHSP, Respite, Group Social Support, Carers and Volunteering Programs.
• Lead the development, implementation and continuous improvement of respite and social support programs, processes and procedures.
• Ensure programs are delivered in accordance with organisational policies, funding agreements and relevant quality standards.
• Monitor program performance to ensure services are safe, responsive, person-centred and meet funded targets.
• Provide leadership, supervision and support to Group Social Support and Respite team members.
• Manage staff performance and support a positive, collaborative and accountable team culture.
• Conduct performance development reviews and annual appraisals.
• Ensure client files, case notes, assessments, care plans and reviews are completed and maintained in accordance with program guidelines and the Aged Care Quality Standards.
• Monitor and continuously improve the quality of Respite and Group Social Support programs.
• Ensure timely and accurate completion of monthly reports and data entry requirements.

About You

• Relevant tertiary qualification in Management, Leadership or Community Services highly regarded.
• Experience in staff and people management, supervision and performance management.
• Program coordination and program management experience.
• Experience building relationships with stakeholders and community partners.
• Demonstrated ability to work with a high degree of autonomy and accountability under the general direction of senior management.
• Excellent time management skills, with the ability to effectively manage competing priorities, coordinate multiple activities and deliver high-quality outcomes in a dynamic service environment.
• Highly developed organisational, administrative and coordination skills with strong attention to detail.
• Ability to lead, motivate, support and develop staff and volunteers to achieve individual and team outcomes.
• Excellent verbal and written communication skills, including the ability to communicate with confidence, professionalism and appropriate assertiveness.
• Current Victorian Driver Licence and access to a car.