Program Manager - Care Management

Community Health Service Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

healthAbility in Melbourne is seeking a senior Service Manager to lead Care Management and Support at Home services, driving improvements, budgets and team performance. You will collaborate with clinicians, managers and partners to ensure high-quality, person-centred care in a community setting.

You will oversee budgets, compliance and performance reporting, champion continuous improvement, and support the Executive – Primary and Complex Care to achieve positive outcomes for clients and

Qualifications

• Must have tertiary qualifications in Health, Community Services, Business Management, or equivalent.
• Extensive experience leading multidisciplinary teams and managing service delivery in aged care, community health, or regulated environments.
• Strong knowledge of the Support at Home program, funding requirements, and quality standards.
• Demonstrated capability in financial management, budgeting and forecasting.
• Experience leading change and driving service improvements.

Responsibilities

• Lead the day-to-day operations of Care Management services, including Support at Home.
• Drive service improvements and implement key reforms to ensure services remain responsive and effective.
• Lead and support a team of Care Partners and senior staff, fostering a positive and collaborative culture.
• Monitor service performance, client outcomes and key metrics to ensure high-quality, person-centred care.
• Manage program budgets, financial performance and revenue outcomes to support sustainability.
• Identify opportunities to improve systems, processes and ways of working.
• Build strong relationships with clients, carers, providers, government agencies and other stakeholders.
• Provide reporting, insights and advice on performance, quality, risks and opportunities.
• Ensure services meet quality, safeguarding, compliance and risk management requirements.
• Work with the Executive – Primary and Complex Care to deliver organisational priorities.

Skills

Multidisciplinary teams

Financial management

Budgeting & forecasting

Stakeholder engagement

Quality & risk management

Change leadership

Communication skills

Support at Home knowledge

Education

Tertiary qualification in Health/Community Services/Business Management

Job description

Who are we?
healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long‑term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community‑based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.

Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.

Why work with us?
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.

When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi‑disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.

healthability is proud to be an equal opportunity employer.We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

Job Description

In this role you will:

• Lead the day‑to‑day operations of our Care Management services, including Support at Home.
• Drive service improvements and implement key reforms to ensure services remain responsive and effective.
• Lead and support a team of Care Partners and senior staff, fostering a positive and collaborative culture.
• Monitor service performance, client outcomes, and key metrics to ensure high‑quality, person‑centred care.
• Manage program budgets, financial performance, and revenue outcomes to support service sustainability.
• Identify opportunities to improve systems, processes, and ways of working.
• Build strong relationships with clients, carers, providers, government agencies, and other stakeholders.
• Provide reporting, insights, and advice on performance, quality, risks, and opportunities.
• Ensure services meet all quality, safeguarding, compliance and risk management requirements.
• Work closely with the Executive – Primary and Complex Care to deliver organisational priorities and achieve positive outcomes for clients and the community.

Desired Skills and Experience

About you:

• Tertiary qualifications in Health, Community Services, Business Management, or a related field (or significant comparable management experience).
• Extensive experience leading multidisciplinary teams and managing service delivery in aged care, community health, or a similar, regulated environment.
• Strong understanding of the Support at Home program, aged care legislation, funding requirements, and quality standards.
• Demonstrated capability in financial management, budgeting, and forecasting.
• Experience leading change, implementing new programs, and driving service improvements.
• Sound understanding of quality, risk, compliance, and safeguarding requirements.
• Strong communication, problem‑solving, and stakeholder engagement skills.
• Postgraduate qualifications, experience leading consumer‑directed care programs (particularly Support at Home), or project and systems implementation experience would be highly desirable.

If you want to work with great people - we'd love to hear from you.

See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.