Centre Manager - Community & Lifestyle Services

3D Recruit; Western Australia; Presencial; AUD 108.000 - 132.000; Jornada completa

Descripción de la vacante

3D Recruit is seeking a Centre Manager to lead a community-based centre for older people in Western Australia. You will oversee daily operations, develop and support a skilled team, and create innovative programs that reflect client needs and preferences.

You will measure success with client wellbeing indicators, build strong partnerships with families and referral partners, and drive growth while ensuring safety and regulatory compliance.

Formación

• Proven leadership experience managing people, operations and service delivery in a customer-focused environment.
• Ability to develop innovative programs and services that meet client needs.
• Strong communication and relationship-building with clients, families and partners.

Responsabilidades

• Lead day-to-day operations of a community-based centre with a welcoming, engaging environment.
• Inspire, develop and manage a team to deliver person-centred services.
• Develop and implement innovative programs and services aligned with client interests.
• Develop meaningful performance indicators to measure client satisfaction and wellbeing.
• Build strong relationships with clients, families, and referral partners to drive participation and growth.
• Identify opportunities to expand services and community partnerships.
• Manage budgets, resources and operational performance with a focus on quality and continuous improvement.
• Ensure services are delivered safely and in line with standards and regulatory requirements.
• Collaborate with clinical leadership to support positive client outcomes, including dementia or complex needs.

Conocimientos

Leadership

People management

Stakeholder engagement

Strategic thinking

Descripción del empleo

Centre Manager - Community & Lifestyle Services

Your next employer: Join an established, community-focused organisation dedicated to helping older people remain independent, socially connected and actively engaged in life. With a strong commitment to person-centred services, innovation and wellbeing, this organisation believes that great experiences come from truly understanding what matters to each individual. You'll be part of a supportive leadership environment that encourages fresh thinking, collaboration and continuous improvement.

The exciting opportunity:

• Lead the day-to-day operations of a community-based centre, creating a welcoming, engaging and supportive environment for older people.
• Inspire, develop and manage a team to deliver exceptional person-centred services and experiences.
• Bring creativity and fresh ideas to the development of innovative programs, activities and services that evolve with clients' interests, needs and preferences.
• Develop meaningful performance indicators to measure client satisfaction, engagement, wellbeing and the effectiveness of services.
• Build strong relationships with clients, families, community organisations and referral partners to increase participation and support sustainable growth.
• Identify opportunities to expand services, strengthen community connections and introduce new initiatives.
• Manage budgets, resources and operational performance while maintaining a strong focus on service quality and continuous improvement.
• Ensure services are delivered safely and in accordance with relevant standards, policies and regulatory requirements.
• Work collaboratively with clinical leadership and other stakeholders to support positive outcomes for clients, including those living with dementia or complex needs.

What makes this role great:

• $120,000 + superannuation + salary packaging + performance-related bonus.
• The opportunity to bring your own ideas to life and genuinely influence how services are designed and delivered.
• An established team and access to experienced clinical leadership and support.
• A role that values creativity, commercial thinking and meaningful client outcomes.
• The chance to develop new community partnerships and contribute to the ongoing growth of the service.
• A supportive environment where innovation, initiative and continuous improvement are encouraged.

About you:

• Proven leadership experience managing people, operations and service delivery in a customer-focused environment.
• A genuine understanding of person-centred service delivery and the importance of creating meaningful, positive experiences.
• Creative and innovative, with demonstrated success developing or improving services, programs or customer experiences.
• Commercially aware, with the ability to identify growth opportunities, build referral relationships and manage operational performance.
• Confident using data, feedback and performance measures to evaluate outcomes and drive improvements.
• An engaging and approachable leader who sets clear expectations, empowers their team and encourages new ideas.
• Strong communication, networking and stakeholder engagement skills.
• Adaptable, proactive and comfortable balancing day-to-day operations with longer-term service development.

Your background could be in aged care, community services, disability, hospitality, leisure or another customer-focused industry. What matters most is your ability to lead people, think creatively and deliver services that genuinely put clients first.

A clinical qualification is not essential, with experienced clinical support available.