Team Leader Client Service IRC

NSW Department of Communities and Justice; Sydney; Presencial; AUD 103.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Challenging career

Flexible work environment

Competitive pay

Training & development

Health & wellbeing programs

Descripción de la vacante

NSW Department of Communities and Justice seeks a proactive leader to run the Client Services & Listings team. You will coordinate courtroom allocations across Sydney locations, ensuring high-quality client service and efficient operations.

The role focuses on leadership, stakeholder collaboration and driving improvements within the Industrial Relations Commission framework. 12-month temporary assignment with potential continuation.

Formación

• Demonstrated experience leading and developing teams while managing competing priorities in a complex operational environment.
• Proven ability to deliver exceptional client service and build productive relationships with diverse stakeholders.
• Knowledge of Industrial Relations Commission policies, procedures, legislation and operational practices.
• Strong communication, problem-solving and conflict-resolution skills with continuous improvement focus.
• Proficiency in Microsoft Word and Outlook for correspondence and documentation.

Responsabilidades

• Lead and develop a team delivering high-quality client services.
• Manage court listings and hearing room coordination to support service delivery.
• Provide expert advice, resolve complex issues and drive continuous improvement.

Conocimientos

Team leadership

Client service

Stakeholder management

IR policies

Communication

MS Office

Descripción del empleo

Department: SC IRC Industrial Relations Commission

Department/Agency: Department of Communities and Justice

Location: Sydney, NSW, AU, 2000

Location –Sydney and Parramatta

Employment type – Temporary full time for 12 months with a possibility of ongoing

Salary – $102,936 -- $113579 pa plus employer’s contribution to superannuation and annual leave loading

Your role

In this role, you will ensure the effective delivery of high-quality client services while coordinating court and hearing room allocations across multiple locations.

This is a rewarding leadership opportunity for a customer-focused professional who enjoys managing people, driving continuous improvement, and contributing to the efficient operation of a key jurisdiction within the NSW justice system.

What you’ll do

As part of the Industrial Relations Commission within Courts, Tribunals and Service Delivery, you will lead the Client Services & Listings team and oversee the coordination of courtroom and hearing room allocations for Industrial Court and IRC matters

You will also

• Lead and develop a team delivering high-quality client services


• Manage court listings and hearing room coordination to support effective service delivery


• Provide expert advice, resolve complex issues and drive continuous improvement initiatives

What we’re looking for

• Demonstrated experience leading and developing teams while managing competing priorities in a complex operational environment


• Proven ability to deliver exceptional client service and build productive relationships with diverse stakeholders


• Sound knowledge of, or the ability to quickly acquire knowledge of, Industrial Relations Commission policies, procedures, legislation and operational practices


• Strong communication, problem-solving and conflict resolution skills, with the ability to manage complex issues and drive continuous improvement


• Strong proficiency in Microsoft Office applications, particularly Word and Outlook, with the ability to efficiently manage correspondence, prepare high-quality documentation and support effective team operations

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career


• Flexible, autonomous work environment


• Competitive pay and conditions


• Training and development opportunities to build and maintain capabilities


• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Sunday 25th October 2026 at 11:59pm AEDST

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Scott Graham on [phone] or at [e-mail].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Mayur Kaushik on 0467174016 or via [e-mail].

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience