Manager Workplace Services

NSW Department of Communities and Justice; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangement

Health & wellbeing programs

Employee assistance programs

Job summary

NSW Department of Communities and Justice is seeking a Manager Workplace Services to lead the delivery of workplace operations and facilities across the central office portfolio, including concierge services and centrally managed locations.

You will drive service delivery, provide expert advice on facility management, and oversee contracted providers to ensure safe, efficient workplaces that support business outcomes. A hybrid work arrangement is offered with travel across the state as required.

Qualifications

• Experience in workplace operations, facilities management or property management.
• Strong leadership across teams, service providers and stakeholders.
• Ability to deliver customer-focused workplace services and concierge outcomes.

Responsibilities

• Lead workplace operations, concierge services and contracted providers to deliver high-quality facilities management.
• Manage centrally managed locations ensuring professional, safe environments for staff and visitors.
• Foster relationships with tenants, landlords and stakeholders to support service delivery.
• Develop and implement workplace policies and service standards for operational excellence.
• Monitor provider performance and contractual obligations for value and standards.
• Identify and resolve operational risks and continuity issues across sites.
• Lead a diverse team with a customer-centric culture and continuous improvement.

Skills

Workplace operations

Facilities management

Property management

Leadership

Contract management

Education

Tertiary qualifications

Job description

Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

Location: Parramatta (Hybrid working arrangement)

Employment type: Ongoing Full Time

Salary: Clerk Grade 9/10 $133,348 - $146,945 pa, plus employer’s contribution to superannuation and annual leave loading

Your role

As Manager Workplace Services, you will lead the delivery of workplace operations and facilities services across DCJ's central office portfolio, including centrally managed workplace locations and concierge services. You will oversee workplace facilities, contracted service providers and internal service functions to ensure safe, efficient and high performing workplaces that support business outcomes.

Working collaboratively with internal stakeholders, service providers, landlords and government partners, you will provide expert advice on workplace operations, facility management and service delivery while driving continuous improvement and innovation. You will play a key role in supporting the operation and ongoing development of contemporary workplace environments that enhance the employee and visitor experience.

What you’ll do

• Lead workplace operations, concierge services and contracted service providers to deliver high-quality workplace and facilities management outcomes.
• Manage centrally managed workplace locations, ensuring a professional, safe and customer focused environment for staff, visitors and stakeholders.
• Manage relationships with tenants, customers, landlords, contractors and key stakeholders to support effective workplace service delivery.
• Develop, review and implement workplace policies, procedures and service standards that support operational excellence and customer satisfaction.
• Monitor service provider performance and contractual obligations to ensure value for money and achievement of agreed service levels.
• Identify and resolve operational issues, facility risks and emerging workplace challenges while maintaining business continuity.
• Lead and develop a diverse team, fostering a collaborative and customer centric culture focused on service excellence.

What we’re looking for

• Demonstrated experience in workplace operations, facilities management, property management or a related field.
• Experience managing workplace services within large, multi-site or corporate environments, including customer facing operations.
• Strong leadership skills with experience managing teams, service providers and multiple stakeholder groups.
• Proven ability to build effective relationships and deliver exceptional customer and concierge style services.
• Experience overseeing contracts, service delivery arrangements and operational performance against agreed standards.
• requirements, facility management practices and workplace service delivery principles.
• Tertiary qualifications in property, facilities management or a related discipline, and/or equivalent knowledge, skills and experience

This role involves essential travel across the state to further support Specialist Operations teams project delivery.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, we do not require you to meet every desired requirement to talk to us.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Sunday 25 October 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Peter Collins, Senior Manager, Property & Business Services, [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Lynsey Allison on 0409 193609 or via email at [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience