Aboriginal Client and CSO

Department: Aboriginal Services Unit; Wollongong City Council; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Health & wellbeing programs

Employee assistance programs

Flexible, autonomous work environment

Job summary

Department of Communities and Justice is seeking an Aboriginal Client and Community Support Officer based at Wollongong Local Court. The role focuses on culturally informed support for Aboriginal clients engaging with the court system, with an emphasis on improving access to justice and community relationships.

The position is open to Aboriginal and Torres Strait Islander people and offers ongoing full-time employment with salary between $87,199.00 and $95,482.00 per year, plus superannuation

Qualifications

• Aboriginal and/or Torres Strait Islander person with strong cultural knowledge and community connections.
• Strong customer service skills with a friendly, respectful approach.
• Excellent verbal and written communication, confident engaging with diverse people.
• High attention to detail with the ability to accurately manage data.

Responsibilities

• Provide meaningful project support, exceptional customer service, and culturally safe assistance to Aboriginal clients.
• Contribute to the design, delivery, and promotion of innovative Aboriginal-focused programs and services.
• Prepare reports, manage records and data, and help coordinate community engagement initiatives.
• Be part of a supportive team that promotes cultural respect and inclusivity.

Skills

Customer service

Cultural knowledge

Verbal communication

Written communication

Data management

Driver's license

Job description

Aboriginal Client and Community Support Officer

Location – Wollongong Local Court

Employment type – Ongoing full-time role

Salary - $87,199.00 - $95,482.00 pa, plus superannuation and leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

We’re seeking a motivated Aboriginal Client and Community Support Officer who’s passionate about helping others and making a real difference. If this sounds like you, we encourage you to apply and be part of something meaningful.

Your role

As an Aboriginal Client & Community Support Officer, you’ll play a vital role in supporting Aboriginal clients and communities engaging with the court system. This is a great opportunity to make a meaningful impact by contributing to culturally appropriate services, promoting positive community relationships, and helping improve access to justice for Aboriginal people.

What you’ll do

In this rewarding role, you’ll make a real difference by supporting Aboriginal clients and communities through culturally informed service and project delivery at Wollongong Local Court.

• Provide meaningful project support, exceptional customer service, and culturally safe assistance to Aboriginal clients.
• Contribute to the design, delivery, and promotion of innovative Aboriginal-focused programs and services.
• Prepare reports, manage records and data, and help coordinate impactful community engagement initiatives.
• Be part of a supportive, collaborative team that celebrates cultural respect, inclusivity, and community impact in a dynamic, people-focused environment.

What we’re looking for

In addition to the essential requirements outlined in the role description, we are seeking a passionate Aboriginal and/or Torres Strait Islander professional who is ready to make a positive impact in the community.

• A proud Aboriginal and/or Torres Strait Islander person with strong cultural knowledge and community connections.
• Holder of a current driver’s licence (unrestricted) and willing to travel as required.
• Strong customer service skills with a friendly, respectful approach.
• Excellent verbal and written communication, confident engaging with diverse people.
• High attention to detail with the ability to accurately manage data.
• A team player who is organised, adaptable, and committed to making a meaningful difference.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

Download the role description.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Targeted Question 1

Describe your experience working with local Aboriginal local Aboriginal and Torres Strait Islander communities. Give an example of how you have built relationships, demonstrated cultural respect, and supported community needs.

Targeted Question 2

Describe a time in a professional environment where you were juggling multiple competing tasks and deadlines. How did you manage the situation? What steps did you take to prioritise and deliver outcomes.

Applications close Sunday, 25 October 2026 at 11:59 pm AEST

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karina Boyd on 0472 849 *** or at ***********@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3*** or via **********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook:

www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .