Manager Workplace Services

Department: Major Program Delivery; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing programs

Job summary

Department of Communities and Justice NSW is seeking a Manager Workplace Services in Parramatta. The role leads workplace operations, facilities services and contracted providers across central office locations, ensuring safe, high-performing workplaces and superior service delivery.

You will drive continuous improvement, advise on facility management, and collaborate with stakeholders to enhance the employee and visitor experience.

Qualifications

• Experience in workplace operations, facilities management or property management.
• Experience managing workplace services in large, multi-site environments.
• Tertiary qualifications in property, facilities management or related discipline.

Responsibilities

• Lead workplace operations, concierge services and contracted providers to deliver high-quality outcomes.
• Manage centrally operated workplace locations ensuring a professional, safe environment.
• Maintain relationships with tenants, landlords and stakeholders to support service delivery.
• Develop and implement workplace policies and service standards for excellence.
• Monitor providers for value, performance and contract compliance.
• Identify risks and maintain business continuity while driving improvements.
• Lead a diverse team and foster a customer-centric culture.

Skills

Workplace operations

Facilities management

Property management

Team leadership

Contract management

Education

Degree in property/facilities

Job description

$133,348 - $146,945 a year

Full time, Permanent

Hybrid

2d ago , from Department of Communities and Justice NSW

Location:Parramatta (Hybrid working arrangement)

Employment type: Ongoing Full Time

Salary: Clerk Grade 9/10 $133,348 - $146,945 pa, plus employer’s contribution to superannuation and annual leave loading

Your role

As Manager Workplace Services, you will lead the delivery of workplace operations and facilities services across DCJ's central office portfolio, including centrally managed workplace locations and concierge services. You will oversee workplace facilities, contracted service providers and internal service functions to ensure safe, efficient and high performing workplaces that support business outcomes.

Working collaboratively with internal stakeholders, service providers, landlords and government partners, you will provide expert advice on workplace operations, facility management and service delivery while driving continuous improvement and innovation. You will play a key role in supporting the operation and ongoing development of contemporary workplace environments that enhance the employee and visitor experience.

What you’ll do

In this role you will:

• Lead workplace operations, concierge services and contracted service providers to deliver high-quality workplace and facilities management outcomes.
• Manage centrally managed workplace locations, ensuring a professional, safe and customer focused environment for staff, visitors and stakeholders.
• Manage relationships with tenants, customers, landlords, contractors and key stakeholders to support effective workplace service delivery.
• Develop, review and implement workplace policies, procedures and service standards that support operational excellence and customer satisfaction.
• Monitor service provider performance and contractual obligations to ensure value for money and achievement of agreed service levels.
• Identify and resolve operational issues, facility risks and emerging workplace challenges while maintaining business continuity.
• Lead and develop a diverse team, fostering a collaborative and customer centric culture focused on service excellence.

What we’re looking for

• Demonstrated experience in workplace operations, facilities management, property management or a related field.
• Experience managing workplace services within large, multi-site or corporate environments, including customer facing operations.
• Strong leadership skills with experience managing teams, service providers and multiple stakeholder groups.
• Proven ability to build effective relationships and deliver exceptional customer and concierge style services.
• Experience overseeing contracts, service delivery arrangements and operational performance against agreed standards.
• requirements, facility management practices and workplace service delivery principles.
• Tertiary qualifications in property, facilities management or a related discipline, and/or equivalent knowledge, skills and experience

This role involves essential travel across the state to further support Specialist Operations teams project delivery.

Download the role description.

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Targeted Question: What experience do you have leading workplace or facilities services across a large organisation? Please describe the size of the portfolio, the teams and contractors you managed, and the outcomes you delivered.

Applications close

Sunday 25 October 2026 at 11:59pm AEST.

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Peter Collins, Senior Manager, Property & Business Services, **************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.