Team Lead, Participant & Events Programs

Department of Education; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Education in Melbourne is seeking a Team Leader for Participant, Event and Program Support to guide a sub-team responsible for coordinating professional learning programs and events, ensuring a high-quality and engaging learning experience for participants and guests.

You will lead the team in delivering consistent customer-focused services, mentoring staff, and shaping strategic priorities while collaborating across Academy sites to meet objectives and drive improvements for

Qualifications

• Essential: Experience leading staff in complex environments to deliver high-quality, consistent experience for stakeholders.
• Desirable: Tertiary qualification in a relevant field.
• Commitment to diversity and inclusion and ability to work with a broad range of partners.

Responsibilities

• Lead and develop a high-performing team delivering exceptional participant and guest experiences.
• Provide ongoing development and training to your team on updates to key policies and procedures.
• Prioritise and manage all participant, event and program support enquiries with expert guidance.
• Drive improvements in processes and systems using data to inform decisions.
• Coordinate communication between teams to ensure a cohesive service experience across Academy sites.

Skills

Leadership

Communication

Problem-solving

Collaboration

Education

Tertiary qualification

Job description

Department of Education in Melbourne is seeking a Team Leader for Participant, Event and Program Support to guide a sub-team responsible for coordinating professional learning programs and events, ensuring a high-quality and engaging learning experience for participants and guests.

You will lead the team in delivering consistent customer-focused services, mentoring staff, and shaping strategic priorities while collaborating across Academy sites to meet objectives and drive improvements for