Team Leader Participant, Event and Program Support

Department of Education; Melbourne; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Department of Education in Melbourne is seeking a Team Leader for Participant, Event and Program Support to guide a sub-team responsible for coordinating professional learning programs and events, ensuring a high-quality and engaging learning experience for participants and guests.

You will lead the team in delivering consistent customer-focused services, mentoring staff, and shaping strategic priorities while collaborating across Academy sites to meet objectives and drive improvements for

Qualifikationen

• Essential: Experience leading staff in complex environments to deliver high-quality, consistent experience for stakeholders.
• Desirable: Tertiary qualification in a relevant field.
• Commitment to diversity and inclusion and ability to work with a broad range of partners.

Aufgaben

• Lead and develop a high-performing team delivering exceptional participant and guest experiences.
• Provide ongoing development and training to your team on updates to key policies and procedures.
• Prioritise and manage all participant, event and program support enquiries with expert guidance.
• Drive improvements in processes and systems using data to inform decisions.
• Coordinate communication between teams to ensure a cohesive service experience across Academy sites.

Kenntnisse

Leadership

Communication

Problem-solving

Collaboration

Ausbildung

Tertiary qualification

Jobbeschreibung

This position is ongoing commencing 19 December 2026The Academy's mission is to enhance and improve student outcomes across rural, regional and metropolitan schools through specialised professional learning and pathways, and to raise public awareness of the profession. Information on our legislated objectives is available on our website: Our strategy and story | AcademyAt the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership. We also provide pathways for school and system improvement and raise public awareness of and confidence in the profession across government, Catholic and independent systems.We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.About the DivisionThe Academy Services Division provides a range of specialist services to teams across the Academy, to program participants (potential and current) and to external venue hire stakeholders to ensure an inclusive high-quality professional learning or event management experience for our stakeholders. The Division's specialist areas include learning design, participant, event and program support, and strategic engagement.About the TeamThe Participant, Event and Program Support team is responsible for leading a high-quality and inclusive experience for Academy program participants, guests and venue hire stakeholders.The team oversees the end-to-end participant journey across professional learning programs in collaboration with other teams where relevant. The team lead the Academy's venue hire and events function, monitoring participation and venue performance to continuously improve the participant and guest experience. Further responsibilities include scheduling of programs and managing program registrations and application processes.About the RoleAn exciting opportunity exists for you as the Team Leader, Participant, Event and Program Support to lead a sub-team within the unit that is responsible for coordinating professional learning programs and events to ensure a high-quality and engaging learning experience for our participants and guests.As a team leader, you will be instrumental in the successful implementation and delivery of the Participant, Events and Program Support team's initiatives, supporting and shaping a consistent and high-quality customer-focused approach across all Academy sites to support the Academy to deliver on its objectives and functions. You will support this work through coordination of a matrix model in which staff are brokered into teams across the Academy, and through mentoring, coaching and managing staff to achieve positive outcomes in program and event support. The role will also facilitate clear communication and coordination of activities between teams. The team leader provides strategic thought leadership and drives innovation, leading several strategic priorities for the team and Division.To be successful in this role you will:Lead and develop a high performing team dedicated to delivering an exceptional participant and guest experience.Provide ongoing development and training to your team ensuring they are aware of any updates to key policies or procedures.Provide expert advice on participant, event and program support matters across Academy teams and to external stakeholders.Effectively prioritise and manage all participant, event and program support enquiries, providing expert feedback and guidance to the team.Build team cohesion with your team and others within the Academy and its partners to ensure a high-quality service experience.Bring your expertise in leading a high performing team and provide insight to opportunities for improvement in processes and system enhancements.Utilise data to drive informed decisions for improved outcomes.CapabilitiesCan you demonstrate exceptional leadership, innovative thinking, effective communication, and adept problem-solving abilities? You must possess the ability to navigate complex issues and make decisions that impact staff and stakeholders both within and beyond your immediate work area. Your capacity for collaboration, driving continuous improvement, and cultivating genuine relationships will be pivotal for your success. You will also be able to manage people effectively, foster team development, and deliver tangible outcomes.Desirable Qualifications and ExperienceEssential: Experience leading staff in complex environments to deliver high-quality, consistent experience for stakeholders.Desirable: Tertiary qualification/s in a relevant field.Further InformationPlease respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume.For more details regarding this position please see attached position description.The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion pageInformation about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.For further information pertaining to the role, please contact Patrick Brannigan - Manager, Participant, Event and Program Support via [e-mail] applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.Applications close 11:59pm on 9th November 2026.