Lead, Participant & Events Experience

Department of Education & Training, Victoria

Melbourne

On-site

AUD 90,000 - 130,000

Full time

9 hours ago

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Job summary

The Department of Education & Training, Victoria is seeking a Team Leader, Participant, Event and Program Support to guide a sub-team responsible for coordinating professional learning programs and events. You will ensure a high-quality learning experience for participants and guests across Academy sites with a customer-focused approach to delivery.

You will lead staff, provide training on policies, and drive continuous improvement in processes and systems.

Qualifications

Essential: Experience leading staff in complex environments to deliver high-quality, consistent experience for stakeholders.
Desirable: Tertiary qualification/s in a relevant field.

Responsibilities

Lead and develop a high performing team dedicated to delivering an exceptional participant and guest experience.
Provide ongoing development and training to your team ensuring they are aware of any updates to key policies or procedures.
Provide expert advice on participant, event and program support matters across Academy teams and to external stakeholders.
Effectively prioritise and manage all participant, event and program support enquiries, providing expert feedback and guidance to the team.
Build team cohesion with your team and others within the Academy and its partners to ensure a high-quality service experience.
Bring your expertise in leading a high performing team and provide insight to opportunities for improvement in processes and system enhancements.
Utilise data to drive informed decisions for improved outcomes.