TAM Manager — AI-Driven Technical Leadership

Georgian; Sydney, Melbourne, Brisbane; Hybrid; AUD 180,000 - 230,000; Full time

Job summary

ClickUp is seeking an experienced Manager to lead and develop a team of Technical Account Managers. You will coach TAMs on strategy, drive customer value, and scale delivery with partner ecosystems.

The role requires balancing retention, expansion, and adoption while ensuring high-quality engagements. You will collaborate across Sales, Product, Support, CX Operations, and Partners to align ownership and deliver measurable outcomes.

Qualifications

• 5+ years in Technical Account Management or related role.
• Experience managing delivery teams in SaaS environments.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead and develop a high‑performing TAM team with clear customer outcomes and growth.
• Own portfolio performance with retention, renewal readiness, and expansion focus.
• Scale consistent high‑quality delivery through playbooks, handoffs, and clear escalation paths.
• Advance technical and AI capability by building skills in workflow design, automation, and AI agents.
• Drive partner‑first and cross‑functional impact by aligning Sales, Services, Product, CX Operations, and partners.

Skills

People leadership

SaaS experience

AI/Agent workflows

Executive engagement

Forecasting

Cross-functional collaboration

Project management

Tools

ClickUp

CRM tools

Data analytics

Job description

ClickUp is seeking an experienced Manager to lead and develop a team of Technical Account Managers. You will coach TAMs on strategy, drive customer value, and scale delivery with partner ecosystems.

The role requires balancing retention, expansion, and adoption while ensuring high-quality engagements. You will collaborate across Sales, Product, Support, CX Operations, and Partners to align ownership and deliver measurable outcomes.