Manager, Technical Account Management

Jobgether; Australia; On-site; AUD 150,000 - 190,000; Full time

Job summary

Jobgether is seeking a Manager, Technical Account Management based in Australia. You will lead a high-performing team of Technical Account Managers in a fast-growing AI-driven SaaS environment, coaching talent and owning delivery across customer engagements.

The role combines technical leadership, customer success, and commercial ownership to drive adoption, retention, and account growth. You will work with Sales, Product, Support, and Partners to scale delivery and outcomes.

Qualifications

• 5+ years in Technical Account Management, Professional Services, Consulting, or related technical delivery function.
• 3+ years leading high-performing customer-facing or delivery teams in a SaaS environment.
• Proven success delivering complex SaaS or technology engagements with measurable adoption/retention/growth.
• Strong understanding of agentic workflows and AI Agent prompting; experience guiding intelligent systems.
• Practical ability to evaluate AI-generated outputs and implement quality controls.

Responsibilities

• Lead and develop the TAM team: hire, coach, career‑development conversations, and build a pipeline of future leaders.
• Own team retention, renewal readiness, and expansion with Sales, account teams, and partners.
• Monitor portfolio health using adoption, engagement, and commercial indicators to identify risks and growth opportunities.
• Manage escalations and recovery plans, aligning customer stakeholders and internal teams.
• Improve delivery quality by establishing playbooks, handoffs, escalation processes, and operating rhythms.
• Advance AI capabilities within the team: workflow design, automation, integrations, AI Agents.

Skills

People leadership

Technical Account Management

SaaS

AI experience

Customer success

Forecasting

Education

Bachelor's degree in a relevant field

Tools

ClickUp

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Technical Account Management based in Australia. We are looking for an experienced people leader to manage and develop a high-performing team of Technical Account Managers in a fast-growing, AI-driven SaaS environment. This hands‑on leadership role combines technical expertise, customer success, and commercial ownership to drive adoption, retention, and account growth. You will coach team members, oversee complex customer engagements, and strengthen delivery practices across internal teams and external partners. A key focus will be advancing capabilities in workflow automation, integrations, and AI‑powered solutions, including intelligent agents.

Working closely with Sales, Product, Support, and the Partner Ecosystem, you will help deliver measurable customer outcomes while building scalable processes and a consistent standard of service.

Lead and develop the team: Hire, coach, and support Technical Account Managers, establish clear performance expectations, conduct career‑development conversations, and build a strong pipeline of future leaders.

Drive customer and commercial outcomes: Own team‑level retention, renewal readiness, and expansion performance in collaboration with Sales, account teams, and partners.

Monitor portfolio health: Use adoption, engagement, account health, and commercial indicators to identify risks, prioritize activities, forecast outcomes, and uncover growth opportunities.

Manage complex customer situations: Lead escalations and recovery plans, ensuring alignment between customer stakeholders, internal teams, and partners.

Improve delivery quality: Establish operating rhythms, playbooks, quality standards, responsibilities, handoffs, and escalation processes across onboarding, technical delivery, and ongoing account management.

Optimize team capacity: Balance account coverage, utilization, partner resources, delivery commitments, and sustainable workloads.

Advance technical and AI capabilities: Develop team expertise in workflow design, automation, integrations, AI Agents, and intelligent task‑oriented systems.

Guide AI solution delivery: Coach teams on designing, prompting, testing, and refining AI Agents, with appropriate human oversight and measurable success criteria.

Promote automation internally: Embed AI and automation into delivery practices to improve efficiency while maintaining quality and customer trust.

Strengthen partner collaboration: Coordinate with implementation, consulting, and technology partners to extend delivery capacity and maintain accountability for customer outcomes.

Drive cross‑functional improvements: Work with Sales, Services, Support, Product, and CX Operations to align customer strategy and execution.

Share customer and partner insights: Translate recurring needs, technical blockers, and delivery trends into actionable recommendations for Product, Engineering, and leadership.

At least 5 years of experience in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function.

At least 3 years of experience managing high‑performing customer‑facing or delivery teams in a SaaS environment.

Proven success delivering complex SaaS or technology engagements for SMB, mid‑market, and enterprise customers, with measurable adoption, retention, or growth outcomes.

Strong understanding of agentic workflows and AI Agent prompting, with experience designing or guiding the implementation of intelligent, task‑oriented systems.

Practical ability to evaluate AI‑generated outputs, refine prompts and workflows, and establish appropriate human review and quality controls.

Technical fluency across configurable SaaS platforms, workflow design, automation, and integrations.

Experience working with implementation, consulting, or technology partners while maintaining clear ownership and delivery quality.

Strong commercial judgment, including renewal planning, risk assessment, forecasting, and identifying expansion opportunities.

Ability to manage multiple concurrent customer engagements, partners, and stakeholders in a fast‑paced environment.

Excellent prioritization, problem‑solving, and decision‑making skills, with the ability to turn data into actionable improvements.

Strong communication and stakeholder‑management skills, including confidence engaging with executive customers and partner leaders.

Experience leading cross‑functional initiatives and influencing decisions beyond your immediate team.

An ownership mindset and the ability to create structure, operate at scale, and adapt to ambiguity in a changing environment.

Preferred: Familiarity with ClickUp or similar work‑management platforms.

Preferred: Experience leading distributed teams and supporting customers across multiple markets.

Preferred: Background in partner enablement, joint delivery playbooks, or partner‑first service models.

Preferred: Experience combining recurring account management with professional services delivery.