TAM Lead - AI-Driven Customer Success & Delivery

12949663; Melbourne; On-site; AUD 140,000 - 200,000; Full time

Job summary

ClickUp is seeking an experienced Manager to lead a team of Technical Account Managers (TAMs) in Australia. The role combines people leadership, technical judgment, and commercial accountability to improve adoption, retention, and growth across the portfolio.

You will coach TAMs on discovery, solution design, and executive engagement, while partnering with Sales, Product, Support, and Partner Ecosystem to extend capacity and impact.

Qualifications

• 5+ years in Technical Account Management or related delivery function.
• Experience leading customer-facing or delivery teams in a SaaS environment.
• Strong coaching, leadership, and capacity-planning skills.

Responsibilities

• Hire, coach, and develop TAMs with clear expectations for outcomes and growth.
• Run coaching, performance and career-development conversations to build future leaders.
• Coach TAMs on consultative discovery, solution design, executive engagement, and value realization.
• Plan team capacity and account coverage, balancing customer needs and sustainable workloads.
• Own team-level retention, renewal readiness, and expansion in partnership with Sales and partners.
• Use health, adoption, and engagement signals to prioritize work and mitigate risks.
• Define and improve operating rhythms, handoffs, and escalation paths across engagements.
• Build team capability in workflow design, AI, and agented solutions.
• Drive partner-first delivery and cross-functional impact with internal teams and partners.

Job description

ClickUp is seeking an experienced Manager to lead a team of Technical Account Managers (TAMs) in Australia. The role combines people leadership, technical judgment, and commercial accountability to improve adoption, retention, and growth across the portfolio.

You will coach TAMs on discovery, solution design, and executive engagement, while partnering with Sales, Product, Support, and Partner Ecosystem to extend capacity and impact.