Systems Engineer L2

Ambition Group Limited; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Ambition Group Limited is seeking a skilled L2 Support Engineer for a 6-month contract in Sydney. The role is hybrid with travel to client sites; a valid driver’s license and own vehicle are required.

You will provide L2 support for M365 environments, on-prem servers and VMware, deploy Intune, and work closely with L3 to resolve complex issues while building strong client relationships. Strong communication skills and a proactive, solutions-first attitude are essential to succeed in a fast-paced

Qualifications

• Microsoft 365 experience including Exchange and SharePoint
• VMware and on-prem servers knowledge
• Strong client-facing skills and proactive attitude
• Full driving licence and vehicle for client visits

Responsibilities

• Provide L2 support across M365 environments, on-prem servers and VMware
• Deploy and support Intune
• Deliver core networking support as needed
• Escalation support for complex issues with L3
• Build strong client relationships face-to-face and over the phone
• Travel to client sites across the wider Sydney area

Skills

M365 expertise

Exchange & SharePoint

Intune deployment

VMware

Azure basic

Networking basics

Client-facing

MSP experience

Tools

Intune

VMware

Job description

L2 Support Engineer
Contract: 6 months, immediate start
Working arrangement: Hybrid, with regular travel to client sites across the wider Sydney area (own vehicle required)

Are you a strong M365 troubleshooter who's ready to put your technical and client-facing skills to real use? This is a chance to join a business that lives and breathes technology solutions, where your M365 expertise will be front and centre every day.

Our client, a well-established national MSP, is looking for a L2 Support Engineer to provide that critical extra layer of support to their L3 team, working directly with clients across Sydney.

Responsibilities include:

• Providing L2 support across M365 environments, on-prem servers and VMware
• Deploying and supporting Intune
• Delivering core networking support as needed
• Assisting with Azure tasks where required
• Escalation support for complex issues, working closely with L3
• Building strong client relationships face-to-face and over the phone
• Travelling to client sites across the wider Sydney area

Experience needed:

• Microsoft 365 experience is the top priority for this role - including Exchange, Sharepoint, deploying and supporting Intune and general M365 problem-solving
• Experience supporting VMware and on-prem servers, Azure and core networking is also a plus
• Excellent client-facing skills; confident engaging directly with clients, including by phone
• MSP experience is nice-to-have, not essential
• A genuine passion for technology and a proactive, solutions-first attitude
• Driver's licence and vehicle for client visits

There is a genuine pathway to a permanent role or to progress into a L3 role is on offer for the right person.