Level 2 Managed Services Engineer

Appetency Recruitment Services; Western Australia; On-site; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Good working environment

Long-term career opportunities

Job summary

An established industry player is seeking a motivated individual to deliver exceptional IT support to small and medium enterprises. This role requires a passion for technology and a commitment to customer satisfaction. You will be primarily focused on cloud technologies and security, providing both remote and on-site support. If you thrive in a dynamic environment and enjoy solving problems, this opportunity offers a long-term career in a supportive workplace. Join a team that values your contributions and helps you grow in your IT career!

Qualifications

• 4+ years of experience in a Managed Service Provider environment.
• Strong knowledge of Microsoft 365, Azure, and customer service.

Responsibilities

• Provide remote and on-site IT support to clients.
• Resolve customer issues and manage incidents effectively.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Cloud Technologies

M365 and Azure Security

Windows Server

Active Directory

TCP/IP, DNS, DHCP

Education

IT Certifications

Degree in IT

Diploma in IT

Tools

Office 365

Ticketing Systems

Backup Systems

Networking Tools

Job description

• Opportunity for self-motivated, problem solver and quality driven individual
• Looking for individuals who love technology, motivated by a challenge and are driven by fixing the root cause

Our client is an established Managed Service Provider. The company provides managed services to clients and replaces the internal IT department for its clients. The organization is very structured in its approach and thus is very customer satisfaction oriented.

About the role

Catering to small and medium enterprises (4 to 200 size), you will be motivated by customer service, helping resolve customer problems and making an impact in customer business by providing top level end-to-end IT support for the clients. You must be ambitious, love technology, may even have a home lab as well, and be very customer service oriented.

Role and Responsibilities:

You will be predominantly working on Cloud technologies and cloud security. Thus the role will be predominantly over the phone support. You will be required to travel to client sites when the problem cannot be resolved remotely. Although you will be working predominantly on cloud technologies, you will be dealing with on-prem technologies as well.

The role will require you to provide both remote and on-site support to our customer base. Responsibilities include:

1. Provide over the phone and on-site support to the end users
2. Experience supporting multiple clients
3. Resolving customer issues by working on tickets and managing your incidents
4. Analyse for root cause of the problem and fix the root cause
5. Resolving technical issues across the following technologies:

• M365 and Azure security
• Office 365 across Exchange, security, Intune, Endpoint manager, SharePoint, etc.
• Servers
• Backups and EDR
• Network and Firewalls
• Ticketing and Documentation Systems

Experience and Skills Requirements:

1. Must have outstanding communication skills and customer service skills for both over the phone and in-person
2. At least 4+ years MSP experience supporting multiple customers at the same time
3. Must have MSP experience and ability to multitask and deal with multiple customers in varying IT capability
4. IT Certifications / Degree / Diploma preferred
5. Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
6. Full Australian Driver’s License and own car

On Offer:

Good working environment providing a long-term career.

How to apply

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