Systems Engineer (Enterprise Applications Support)

Psi CRO; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

PSI CRO in Australia is seeking a knowledgeable, proactive Systems Engineer to join our global yet close-knit Systems Development team. Our in-house projects include web and desktop apps, ERP, BPM, document management, AI initiatives and more.

You will provide Tier 2–3 support, install and train users, monitor updates, validate CFR 21 Part 11, and help ensure PSI standards across IT systems in a multinational environment.

Qualifications

• University or College degree in Computer Science/IT.
• Solid technical background.
• Experience supporting business applications or enterprise systems.
• Experience with Jira Service Desk and Confluence is a plus.
• Experience in systems development and validation is a plus.
• Experience with SQL queries.
• Strong communication and collaboration skills.
• Service-oriented and customer-focused mindset.

Responsibilities

• Provide support for Tier 2 and 3 software packages.
• Install Tier 3/4 information systems and train users.
• Install and support specialized systems (e.g., warehouse).
• Monitor software updates and recommend migrations.
• Evaluate new software for potential adoption.
• Update CFR 21 Part 11 validation status.
• Study client-provided IT equipment and train users.
• Conduct regular audits to ensure PSI standards compliance.

Skills

Technical background

Systems analysis

Excellent communication

Analytical skills

Customer-focused

Service-oriented

Team collaboration

SQL queries

Education

CS/IT degree

Tools

Jira Service Desk

Confluence

Job description

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

Job Description

We looking for a knowledgeable, proactive, and self-motivated Systems Engineer to join our global yet closely-knit Systems Development team. Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

You will:

• Provide support of off-the shelf software packages (Tier 2 and Tier 3)
• Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
• Perform installation and support of specialized systems (e.g. special warehouse systems)
• Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
• Follow release of new software which can potentially interest the company, and recommend their purchase
• Update validation status of CFR 21 Part 11 applicable to information systems
• Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
• Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

Qualifications

• University or College degree, Computer Science/IT specialty
• Solid technical background
• Experience supporting business applications, software platforms, or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with Jira Service desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience with creating SQL queries
• Background in testing (preparing test cases and execution of test scripts) is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment

Additional Information

• Stable, privately-owned company, organically growing since 1995
• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work