System Engineer

Appentency Recruitment Services; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

WFH in Melbourne or hybrid

Office in Sydney with parking

Learning culture

Job summary

Appentency Recruitment Services is seeking a mid-senior MSP service desk specialist to support clients with remote monitoring and on-site service. The role involves ticketing, project work, and multi-technology environments across Microsoft 365, Azure, and server infrastructure.

You will be part of a collaborative culture that values learning, ownership, and profit-sharing opportunities, with WFH options in Melbourne or hybrid setups and an office presence in Sydney.

Qualifications

• 2-6+ years MSP service desk experience mandatory.
• Experience with projects under the guidance of senior engineer or on own.
• Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint, Windows Desktop support.
• Microsoft 365 and Azure knowledge.
• Experience with Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP.
• Ability to work autonomously within a geographically spread team.
• Full Australian Driver’s License and own car.
• IT Certifications / Degree / Diploma preferred; Certifications (ITIL, Microsoft, Cisco, CompTIA) highly regarded but not essential.

Responsibilities

• Provide remote and on-site related to hardware troubleshooting and replacement.
• Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise).
• Provide support to pro-active and project teams.
• Deliver on projects such as site deployment, laptop builds, network devices, server infrastructure, M365, Cloud.
• Record and complete documentation as required through ITGlue and Sharepoint.
• Manage and troubleshoot Microsoft 365, Azure, Windows Server environments.

Skills

Customer service

MSP service desk

Autotask

ConnectWise

N-Able

ITGlue

SharePoint

Windows Desktop support

Microsoft 365

Azure

Windows Server

Active Directory

Exchange

DNS

DHCP

TCP/IP

Citrix XenApp

MS Teams

Education

IT Certifications / Degree / Diploma

Tools

Autotask

ConnectWise

N-Able

ITGlue

SharePoint

Job description

Full time, Permanent

Remote

Hybrid

24d ago , from Appentency Recruitment Services

• Reactive and proactive mid-senior levelsupport and projects focused role
• Opportunity to work in good employee oriented caring culture organization
• Organisation providing venues to learn and grow

Our client an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth.

The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers.The culture of the organsiation culture is to properly analyse and fix problems to continually improve the clients’ environment and confidence in their technology environment.

About the role

We are looking for ambitious, always learning, process driven, client satisfaction orientedEngineers.

Cultural fitis really important for the business. The culture of the organisation promotes learning, encourages ownership and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture.

Must haves for the role:

• Provide exemplary customer service by phone, email, in person and via remote monitoring and management systems (currently utilise N-Able) or experience working on projects
• Exposure to assist clients on a day-to-day basis / provide service desk support through ticketing systems

Role and Responsibilities:

The role will require you to provide both remote and on-site related to hardware troubleshooting and replacement, networking, server, Microsoft 365 management, administration, and support.

• Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise);
• Provide support to pro-active and project teams;
• Deliver on projects such site deployment, laptop builds, network devices, server infrastructure, M365, Cloud
• Record and complete documentation as required through ITGlue and Sharepoint;
• Experience across technologies:
  • Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs)
  • Microsoft Exchange server (on prem & Online)
  • Microsoft Remote Desktop Services & Citrix XenApp environments
  • Understanding of Microsoft Office environment
  • Mac or Apple product support
  • End user devices (desktops, laptops, thin clients)
  • Microsoft Public Cloud environments (Azure, Modern Workplace/M365)
  • Networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules)
  • Collaboration (MS Teams/3CX)

Experience and Skills Requirements:

• Be customer focused and able to multitask and deal with customers of varying IT capability.
• 2-6+ years MSP service desk experience mandatory
• Experience with projects under the guidance of senior engineer or on own
• Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint,Windows Desktop support
• Microsoft 365 and Azure knowledge
• Experience with Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP
• Ability to work autonomously within a geographically spread team
• Full Australian Driver’s License and own car
• IT Certifications / Degree / Diploma preferred
• Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly regarded but are not essential

On Offer:

• Competitive Remuneration and profit sharing scheme
• WFH in Melbourne or hybrid (a combination of WFH and office) work place set up in Syd
• Excellent office in Sydney North West & Hills District and Onsite parking
• Genuine caring culture that promotes learning

Other titles for this role in other organisation might be: Level 2/3, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,Level 3 Technician,Field Engineer, Escalation Engineer