Level 2 IT Support Engineer

Techstream Solutions Pty Ltd; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working environment

Training and certification

Strong mentoring from senior engineers

Job summary

Techstream Solutions Pty Ltd is hiring a Level 2 IT Support Engineer to join a MSP environment with hybrid work from Sydney’s Northern Beaches. You will handle remote and onsite support across diverse clients, troubleshooting hardware, software, and networks, and contribute to migrations and cloud projects as you progress.

The role suits engineers who enjoy hands-on troubleshooting, with a clear path toward more advanced systems or project work, supported by senior engineers.

Qualifications

• 4–6 years’ experience in a Level 2 or similar IT support role.
• MSP or multiclient environment experience (highly regarded).
• Experience with Microsoft 365 administration, Active Directory, DNS, DHCP, and Group Policy.
• Solid network fault diagnosis skills (switching, WiFi, VLAN awareness, VPN connectivity).
• Experience with ticketing and RMM tools.

Responsibilities

• Deliver Level 2 technical support (remote and onsite).
• Troubleshoot hardware, software, and network connectivity issues.
• Diagnose LAN, WLAN, and VPN related issues, including connectivity, performance, and access faults.
• Deploy and support desktops, laptops, and mobile devices.
• Administer Microsoft 365 (users, mail, Teams, SharePoint).
• Support Azure environments at an operational level.
• Assist with server and network troubleshooting under guidance.
• Escalate complex or infrastructure level issues appropriately.
• Maintain clear ticket updates and documentation.
• Participate in service desk and onsite rotations as required.
• Assist with customer projects (migrations, upgrades, rollouts).
• Work alongside senior engineers on cloud and infrastructure initiatives.
• Build systems, networking, and project skills over time in a supported environment.

Skills

MSP experience

Microsoft 365

Active Directory

DNS

DHCP

Group Policy

Network diagnostics

Ticketing tools

RMM tools

Communication

Australian work rights

Driver's license

Tools

Azure

HyperV

VMware

Job description

Level 2 IT Support Engineer (MSP | Hybrid | Northern Beaches)

Join a supportive MSP environment with real career progression into systems and project work—without unrealistic expectations or burnout.

This role blends service desk and onsite support across a diverse client base, working in modern Microsoft centric environments. It’s ideal for an engineer who enjoys hands on troubleshooting and wants a clear pathway toward more advanced systems or project work, without being overloaded or under supported.

You’ll work independently within scope, with structured escalation and support from senior engineers when required.

Key Responsibilities

Deliver Level 2 technical support (remote and onsite)

Troubleshoot hardware, software, and network connectivity issues

Diagnose LAN, WLAN, and VPN related issues, including connectivity, performance, and access faults

Deploy and support desktops, laptops, and mobile devices

Administer Microsoft 365 (users, mail, Teams, SharePoint)

Support Azure environments at an operational level

Assist with server and network troubleshooting under guidance

Escalate complex or infrastructure level issues appropriately

Maintain clear ticket updates and documentation

Participate in service desk and onsite rotations as required

Project Exposure

Assist with customer projects (migrations, upgrades, rollouts)

Work alongside senior engineers on cloud and infrastructure initiatives

Build systems, networking, and project skills over time in a supported environment

What We’re Looking For

Required

4–6 years’ experience in a Level 2 or similar IT support role

MSP or multiclient environment experience (highly regarded)

Experience with:

Microsoft 365 administration

Active Directory, DNS, DHCP, Group Policy

Solid network fault diagnosis skills (switching, WiFi, VLAN awareness, VPN connectivity)

Experience with ticketing and RMM tools

Able to support a mixed workload and self-prioritise effectively

Strong communication and customer service skills

Australian working rights and a valid driver’s licence

Preferred

Lives within reasonable commuting distance of the Frenchs Forest office

Exposure to Azure, virtualisation (HyperV / VMware), or backup solutions

Microsoft, Azure, or AWS certifications

macOS and/or Linux exposure

Interest in progressing toward systems or project roles

What This Role Is Not

What’s On Offer

Hybrid working environment

Exposure to varied clients and technologies

Strong senior engineering mentoring

Working with Automation products

Training and certification opportunities

Working with friendly customers

Clear career progression pathways

Supportive, professional team culture

If you’re a strong Level 2 engineer with solid troubleshooting and network diagnosis skills, and you’re located near the Northern Beaches, we’d love to hear from you.