Support Engineer

Appetency Recruitment Services; Melbourne; Hybrid; AUD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Engineer to join their dynamic team. This hybrid role offers the flexibility of working from home while providing essential support to clients across Melbourne. You will be responsible for resolving technical issues, managing user accounts, and implementing security protocols. The company values a collaborative culture, excellent customer service, and a strong work-life balance. If you have a passion for technology and enjoy helping others, this opportunity is perfect for you to grow your career in a supportive environment.

Qualifications

• 2-5 Jahre Erfahrung im MSP-Bereich erforderlich.
• Starke Kommunikationsfähigkeiten und Beziehungsaufbau sind wichtig.

Responsibilities

• Bereitstellung von Remote- und Vor-Ort-Kundensupport.
• Technische Probleme mit Endgeräten und SaaS lösen.

Skills

Windows Server

Active Directory

Exchange Server

TCP/IP

DNS

DHCP

Office 365/Microsoft 365

Azure

Kaseya

Datto products

Tools

M365

Google Workspace

Job description

Providing Learning Opportunities for a Wide Array of Technologies

Our client is an MSP that helps its clients excel in today’s challenging environment. The MSP focuses on working with clients to create optimal outcomes based on proven technology, industry best practices, and real-world experience.

The business predominantly supports small to medium-sized businesses (10 to 200 employees), mainly in Melbourne’s South East region.

About the Role

You will support customers via phone or by traveling to their offices for onsite support, projects, or when required to operate from the client’s office. The role is hybrid, operating from home unless you are required to work at the client’s site.

The client values a close-knit team environment, flexible work arrangements, and a good work-life balance, with a strong focus on delivering excellent customer service.

Role and Responsibilities

The role involves providing remote and onsite client support, including:

• Responding to and resolving technical issues related to endpoints, hardware peripherals, Business SaaS, identity, and print services.
• Supporting software installations and configurations.
• Recovering files from backups.
• Managing support calls and emails to ensure SLAs are met.
• Troubleshooting and resolving basic network-related issues.
• Handling complex issues such as root cause analysis on blue-screen laptops.
• Implementing permanent solutions beyond workarounds.
• Managing user accounts, computers, and security groups using identity management tools.
• Configuring and maintaining mailboxes for network users on various platforms.
• Implementing security policies and protocols to ensure system security.
• Managing email systems, including setting up out-of-office replies.
• Administering M365 (Office 365, Microsoft 365, Intune, Teams, SharePoint, OneDrive) and Google Workspace issues.

Experience and Skills Requirements

• Excellent communication skills and the ability to build relationships with clients and team members.
• Approximately 2-5 years of relevant MSP experience.
• Experience with Windows Server, Active Directory, Exchange Server, TCP/IP, DNS, DHCP, Office 365/Microsoft 365, Azure.
• Experience with MSP tools and systems such as Kaseya, Datto products like Autotask and Datto RMM.
• Strong experience in creating and reviewing technical documentation.
• Own a reliable vehicle (vehicle allowance/reimbursements provided).
• Citizens or Permanent Residents.

What We Offer

• Work from home with travel to client sites, averaging around 2 days per week, occasionally up to 4 days.
• A personality and culture that align with yours.

How to Apply

ATTENTION! Please apply ONLY through our website. Do NOT apply for Appetency Recruitment Services jobs elsewhere on the web.

• If you are on our website, please apply using the “Apply Now” button below.

Other titles for similar roles in other organizations include: Field Engineer, Level 2 Engineer, Support Engineer, IT Support, Managed Services Engineer, Systems Engineer, End-user Support Engineer.

Location: Melbourne - Hybrid (certain days in-office and certain days remote).