Melbourne-Based Hybrid Level 2 IT Support Engineer

RGIT Australia; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

HD IT is looking for an experienced Level 2 Service Desk Engineer based in Melbourne to support a growing client network. The role combines remote and onsite work within a Managed Service Provider context, delivering Level 1 and 2 support and solving complex IT problems.

You will work with MS Office, O365, Active Directory (on‑prem and Azure), Windows Server, Azure, Exchange and network gear while meeting SLA targets. A driver’s license and a reliable vehicle are required.

Qualifications

• Minimum of 3 years' experience in a help desk role.
• Previous experience working in a technical role for an IT Managed Service Provider (MSP).
• Advanced understanding of end user support and Active Directory (both on-prem and Azure)
• All around knowledge of Windows Server, Azure and Exchange
• Exposure across technical infrastructure such as desktop, firewall and some LAN and WAN networking.
• Good time management, strong analytical and problem-solving skills
• Strong communication and interpersonal skills

Responsibilities

• Provide level 1 and 2 remote and onsite support to MSP clients.
• Resolve technical challenges across the client's IT environment and manage root-cause analysis.
• Meet assigned SLA targets and contribute to problem management.
• Collaborate with clients and internal teams to maintain service quality and uptime.

Skills

Time management

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Tools

MS Office Suite

MS O365

Active Directory

Windows Server

Azure

Exchange

Firewalls

Switches

LAN/WAN

Networking

Job description

HD IT is looking for an experienced Level 2 Service Desk Engineer based in Melbourne to support a growing client network. The role combines remote and onsite work within a Managed Service Provider context, delivering Level 1 and 2 support and solving complex IT problems.

You will work with MS Office, O365, Active Directory (on‑prem and Azure), Windows Server, Azure, Exchange and network gear while meeting SLA targets. A driver’s license and a reliable vehicle are required.