System Engineer

Ambition; Sydney; Hybride; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Ambition is looking for a dedicated L2 Support Engineer to join our MSP-focused team in Sydney. You will work hybrid, one day from home, with regular travel to client sites across the wider Sydney area, using your M365 expertise to support clients.

You will join a capable L3 team, handling L2 incidents, deploying Intune, and assisting with Azure tasks while building strong client relationships both face-to-face and remotely.

Qualifications

• Microsoft 365 experience including Exchange, SharePoint, Intune.
• Experience supporting VMware and on-prem servers; Azure and networking a plus.
• Strong client-facing skills, phone presence, and professional communication.
• Valid driver's licence and ability to travel in Sydney.

Responsabilités

• Provide L2 support across M365 environments, on-prem servers and VMware.
• Deploy and support Intune deployments.
• Deliver core networking support as needed.
• Assist with Azure tasks where required.
• Provide escalation support and collaborate with L3.
• Build strong client relationships face-to-face and over the phone.
• Travel to client sites across the wider Sydney area.

Connaissances

M365

Customer-facing

Travel readiness

Driver's license

Outils

Intune

VMware

Azure

Exchange

SharePoint

MSP experience

Description du poste

Working arrangement: Hybrid (1 day work from home), with regular travel to client sites across the wider Sydney area (own vehicle required)

Are you a strong M365 troubleshooter who's ready to put your technical and client-facing skills to real use? This is a chance to join a business that lives and breathes technology solutions, where your M365 expertise will be front and centre every day.

Our client, a well-established national MSP, is looking for a L2 Support Engineer to provide that critical extra layer of support to their L3 team, working directly with clients across Sydney.

Responsibilities include:

• Providing L2 support across M365 environments, on-prem servers and VMware
• Deploying and supporting Intune
• Delivering core networking support as needed
• Assisting with Azure tasks where required
• Escalation support for complex issues, working closely with L3
• Building strong client relationships face-to-face and over the phone
• Travelling to client sites across the wider Sydney area

Experience needed:

• Microsoft 365 experience is the top priority for this role - including Exchange, Sharepoint, deploying and supporting Intune and general M365 problem-solving
• Experience supporting VMware and on-prem servers, Azure and core networking is also a plus
• Excellent client-facing skills; confident engaging directly with clients, including by phone
• MSP experience is nice-to-have, not essential
• A genuine passion for technology and a proactive, solutions-first attitude
• Driver's licence and vehicle for client visits

There is a genuine pathway to a permanent role or to progress into a L3 role is on offer for the right person.