System Configuration Analyst – Workflow & Automation Lead

Department of Health; Melbourne; Presencial; AUD 112.000 - 137.000; Tempo integral

Benefícios oferecidos por esta vaga

Mentoring and support

Study allowances

Wellbeing program

Flexible leave arrangements

Home-office reimbursements

Resumo da vaga

Workplace Injury Commission in Melbourne seeks a System Configuration Analyst to maintain case management configurations, rules, and automations. You will work with cross-functional teams to improve workflows and support efficient dispute resolution across the organisation.

The role emphasises governance, documentation, and ongoing evolution of the case management platform, with mentoring and supportive leadership. Melbourne-based in a public sector environment.

Qualificações

• Experience administering, configuring and maintaining business systems or case management platforms within a governance environment.
• Experience identifying and implementing process and system improvements to boost efficiency and user experience.
• Ability to document workflows, translate business requirements into configurations and automate tasks.
• Maintain documentation and knowledge resources to support governance and compliance requirements.

Responsabilidades

• Maintain workflow configurations, business rules and process documentation for the case management system.
• Configure and support system automations to underpin efficient dispute resolution processes.
• Collaborate with teams across projects and enterprise solutions to improve service delivery.
• Support testing, documentation, and deployment of system enhancements and configuration changes.

Conhecimentos

System configuration

Business process analysis

Workflow automation

Governance/compliance

Descrição da vaga

Workplace Injury Commission in Melbourne seeks a System Configuration Analyst to maintain case management configurations, rules, and automations. You will work with cross-functional teams to improve workflows and support efficient dispute resolution across the organisation.

The role emphasises governance, documentation, and ongoing evolution of the case management platform, with mentoring and supportive leadership. Melbourne-based in a public sector environment.