System Configuration Analyst

Department of Health; Melbourne; Presencial; AUD 112.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentoring and support

Study allowances

Wellbeing program

Flexible leave arrangements

Home-office reimbursements

Descripción de la vacante

Workplace Injury Commission in Melbourne seeks a System Configuration Analyst to maintain case management configurations, rules, and automations. You will work with cross-functional teams to improve workflows and support efficient dispute resolution across the organisation.

The role emphasises governance, documentation, and ongoing evolution of the case management platform, with mentoring and supportive leadership. Melbourne-based in a public sector environment.

Formación

• Experience administering, configuring and maintaining business systems or case management platforms within a governance environment.
• Experience identifying and implementing process and system improvements to boost efficiency and user experience.
• Ability to document workflows, translate business requirements into configurations and automate tasks.
• Maintain documentation and knowledge resources to support governance and compliance requirements.

Responsabilidades

• Maintain workflow configurations, business rules and process documentation for the case management system.
• Configure and support system automations to underpin efficient dispute resolution processes.
• Collaborate with teams across projects and enterprise solutions to improve service delivery.
• Support testing, documentation, and deployment of system enhancements and configuration changes.

Conocimientos

System configuration

Business process analysis

Workflow automation

Governance/compliance

Descripción del empleo

Workplace Injury Commission (WIC) Melbourne $124,552 per annum (plus super) + excellent mentoring and support

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers resolve disputes and move forward with their lives. As a Victorian Government statutory authority, we play an important role in delivering fair, effective and accessible dispute resolution services that make a meaningful difference to the community.

Working within the Registry as part of the team lead by the Manager, Service Operations, the System Configuration Analyst supports the ongoing operation, configuration and continuous improvement of WIC's case management system and associated operational solutions, ensuring they effectively support business needs and service delivery outcomes.

In this role, you will maintain workflow configurations, business rules, process documentation and system automations that underpin efficient, compliant and effective dispute resolution processes.

Working closely with colleagues across projects, Enterprise Solutions and other specialist areas, you will identify opportunities to improve business processes and system functionality, helping to enhance service delivery, user experience and operational performance across the organisation.

You will also play a key role in supporting the effective use, maintenance and evolution of the case management platform and related operational solutions.

Through collaboration with both operational and technical stakeholders, you will contribute to the documentation, testing and implementation of system enhancements and configuration changes, ensuring solutions are fit for purpose, aligned with governance requirements and successfully adopted across the business.

Who we're looking for: To succeed in this role, you will have:

• Demonstrated experience administering, configuring and maintaining business systems, workflow platforms or case management systems within a controlled governance environment.
• Proven success identifying and implementing process and system improvements that enhance operational efficiency, user experience, quality and business outcomes.
• Experience analysing business processes, documenting workflows and translating business requirements into system configurations, business rules, task automation and workflow solutions.
• Experience maintaining process documentation, workflow artefacts, configuration records and knowledge resources to support operational consistency, governance and compliance requirements.

For further information, please refer to our position description which you can access through our careers site.

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward As a System Configuration Analyst, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
• Find support and relationships that count Respect is a key value here. We trust and empower you to be your best self, at work and home.
• Respect today, shape tomorrow Bring your diverse thinking and help make us even better.
• Be rewarded for your contribution We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive. Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.

midnight, Thursday 19th November 2026

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [e-mail]

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position.

You will be required to undergo a National Police Check as part of the recruitment process.

Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.