System Configuration Analyst — Case Management & Workflows

Workplace Injury Commission; Melbourne; On-site; AUD 112,000 - 137,000; Full time

Benefits offered by this job

Competitive remuneration

Mentoring and support

Flexible working arrangements

Staff wellbeing program

Job summary

The Workplace Injury Commission (WIC) in Melbourne is seeking a System Configuration Analyst to support the ongoing operation, configuration and improvement of WIC's case management system. You will maintain workflow configurations, business rules, and automations that underpin efficient dispute resolution, working with projects, Enterprise Solutions and governance teams.

You will document requirements, translate business needs into system configurations, and help ensure solutions are fit for

Qualifications

• Experience administering, configuring and maintaining business systems, workflow platforms or case management systems within governance.
• Proven ability to identify and implement process and system improvements that boost efficiency and quality.
• Ability to document workflows and translate requirements into configurations and automation.
• Maintain process documentation and governance-compliant records.

Responsibilities

• Maintain workflow configurations, business rules, and automations that underpin dispute resolution processes.
• Collaborate with projects, Enterprise Solutions and other specialist areas to improve system functionality and service delivery.
• Support evolution of the case management platform and related solutions, ensuring governance and adoption across the business.
• Document requirements, test changes, and contribute to system enhancements and configuration changes.

Skills

System configuration

Workflow configuration

Case management systems

Business process analysis

Governance compliance

Process documentation

Automation

Stakeholder collaboration

Tools

Workflow platforms

Case management systems

Job description

The Workplace Injury Commission (WIC) in Melbourne is seeking a System Configuration Analyst to support the ongoing operation, configuration and improvement of WIC's case management system. You will maintain workflow configurations, business rules, and automations that underpin efficient dispute resolution, working with projects, Enterprise Solutions and governance teams.

You will document requirements, translate business needs into system configurations, and help ensure solutions are fit for