Senior Systems Support Lead - Hybrid + Growth

Workplace Injury Commission; Melbourne; Híbrido; AUD 102.000 - 125.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid WFH and flexible leave

Mental health & wellbeing program

Professional development opportunities

Generous allowances and reimbursements

Resumo da vaga

Workplace Injury Commission is seeking a Senior Systems Support Officer in Victoria to ensure stability and performance of enterprise systems. You will work with the IT Service Delivery Manager, lead complex incident resolution, and help drive proactive service improvements across applications and platforms.

The role involves guiding colleagues, promoting knowledge sharing, and partnering with stakeholders to deliver reliable technology services for injured Victorians and their employers.

Qualificações

• Demonstrated experience in IT systems and application support, including providing 2nd-level support in complex enterprise environments.
• Experience coordinating and guiding a technical support team to deliver reliable service.
• Experience planning system improvements and maintaining service quality.

Responsabilidades

• Provide expert second-level support across enterprise applications and platforms.
• Lead resolution of complex incidents and drive proactive service delivery.
• Mentor colleagues and promote knowledge sharing within the team.
• Collaborate with business stakeholders and external vendors to ensure reliability and security.

Conhecimentos

2nd-level support

Incident resolution

Enterprise systems

Mentoring

Descrição da vaga

Workplace Injury Commission is seeking a Senior Systems Support Officer in Victoria to ensure stability and performance of enterprise systems. You will work with the IT Service Delivery Manager, lead complex incident resolution, and help drive proactive service improvements across applications and platforms.

The role involves guiding colleagues, promoting knowledge sharing, and partnering with stakeholders to deliver reliable technology services for injured Victorians and their employers.