Senior IT Systems Support & Incident Lead

Department of Health; Melbourne; Hybrid; AUD 102,000 - 125,000; Full time

Benefits offered by this job

Hybrid work flexibility

Mental health and wellbeing program

Career development opportunities

Job summary

Workplace Injury Commission in Melbourne is seeking a Senior Systems Support Officer to ensure stability and performance of enterprise applications. You will lead complex incident resolution, drive proactive service improvements, and mentor team members as part of a technology transformation.

You’ll work with IT Service Delivery and System Support to deliver reliable, secure systems, while partnering with business stakeholders and vendors to advance the organisation’s digital capabilities.

Qualifications

• Experienced IT support professional with strong technical capability in application support and complex incident resolution.
• Experience providing guidance to colleagues and coordinating support activities.

Responsibilities

• Provide 2nd-level IT support across enterprise applications and platforms.
• Lead resolution of complex incidents and coordinate with vendors and stakeholders.
• Promote proactive service delivery and continuous improvement of support processes.
• Mentor teammates and share knowledge to strengthen the service desk.
• Collaborate with business stakeholders and project teams to ensure stable, secure systems.

Skills

IT support

2nd level support

Incident management

Enterprise systems

Mentoring

Job description

Workplace Injury Commission in Melbourne is seeking a Senior Systems Support Officer to ensure stability and performance of enterprise applications. You will lead complex incident resolution, drive proactive service improvements, and mentor team members as part of a technology transformation.

You’ll work with IT Service Delivery and System Support to deliver reliable, secure systems, while partnering with business stakeholders and vendors to advance the organisation’s digital capabilities.