Sydney Disability Services Team Leader

What Ability Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

What Ability is seeking a hands-on Team Leader in Sydney to support a local team delivering disability services in the community. The role focuses on people leadership, rostering, coordination, and problem solving to ensure high-quality, participant-centred outcomes.

Based at the Macquarie Park office, this full-time position involves guiding a team of participants and support workers, coordinating schedules, and working with families and senior leaders to drive service improvements across the

Qualifications

• Hands-on leadership coordinating daily team activities.
• Role blends people leadership, rostering, coordination, and problem solving.
• Experience in disability services and team coordination is advantageous.

Responsibilities

• Support and guide a local team of participants and support workers within your local area
• Coordinate day-to-day rostering and scheduling to ensure participant needs are met
• Build positive relationships with participants and families
• Provide coaching, feedback, and day-to-day support to support workers
• Ensure support plans and key documentation are current and understood by staff
• Respond to incidents, changes, or challenges in a timely and professional manner
• Support recruitment, onboarding, and training of new support workers
• Maintain accurate records of participant interactions and team communications
• Work closely with senior leaders on service improvements and team development

Skills

People leadership

Rostering

Coordination

Problem solving

Communication

Relationship building

Job description

What Ability is seeking a hands-on Team Leader in Sydney to support a local team delivering disability services in the community. The role focuses on people leadership, rostering, coordination, and problem solving to ensure high-quality, participant-centred outcomes.

Based at the Macquarie Park office, this full-time position involves guiding a team of participants and support workers, coordinating schedules, and working with families and senior leaders to drive service improvements across the