Area Manager - Disability Services

What Ability Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

What Ability is seeking a hands-on Team Leader in Sydney to support a local team delivering disability services in the community. The role focuses on people leadership, rostering, coordination, and problem solving to ensure high-quality, participant-centred outcomes.

Based at the Macquarie Park office, this full-time position involves guiding a team of participants and support workers, coordinating schedules, and working with families and senior leaders to drive service improvements across the

Qualifications

• Hands-on leadership coordinating daily team activities.
• Role blends people leadership, rostering, coordination, and problem solving.
• Experience in disability services and team coordination is advantageous.

Responsibilities

• Support and guide a local team of participants and support workers within your local area
• Coordinate day-to-day rostering and scheduling to ensure participant needs are met
• Build positive relationships with participants and families
• Provide coaching, feedback, and day-to-day support to support workers
• Ensure support plans and key documentation are current and understood by staff
• Respond to incidents, changes, or challenges in a timely and professional manner
• Support recruitment, onboarding, and training of new support workers
• Maintain accurate records of participant interactions and team communications
• Work closely with senior leaders on service improvements and team development

Skills

People leadership

Rostering

Coordination

Problem solving

Communication

Relationship building

Job description

Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia. We don’t just provide support - we create engaging, fun experiences that help people with disabilities live their best lives.

With a national team of over 800 support workers, including professional and semi-professional athletes, our approach is simple: put happiness first.

We’re looking for a people-focused Team Leader to support a local team of participants and support workers in Sydney.

Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia. We don’t just provide support - we create engaging, fun experiences that help people with disabilities live their best lives.

With a national team of over 800 support workers, including professional and semi-professional athletes, our approach is simple: put happiness first.

We’re looking for a people-focused Team Leader to support a local team of participants and support workers in Sydney.

About the Role

This is a hands-on leadership role supporting the day-to-day coordination of a local team delivering disability support in the community.

You’ll work closely with participants, families, and support workers to ensure services run smoothly, safely, and in line with participant goals. The role combines people leadership, rostering, coordination, and problem solving, making it ideal for someone who enjoys working with people and thrives in a fast-paced environment.

This role is well suited to someone with experience in disability services who enjoys coordinating teams and building strong relationships.

Key Responsibilities

• Support and guide a team of participants and support workers within your local area
• Coordinate day-to-day rostering and scheduling to ensure participant needs are met
• Build positive relationships with participants and their families
• Provide coaching, feedback, and day-to-day support to support workers
• Ensure support plans and key documentation are current and understood by staff
• Respond to incidents, changes, or challenges in a timely and professional manner
• Support recruitment, onboarding, and training of new support workers
• Maintain accurate records of participant interactions and team communications
• Work closely with senior leaders on service improvements and team development

About You

You’re someone who enjoys working with people, building relationships, and helping teams succeed.

You may have experience as a Support Worker, Team Leader, or in a coordination or rostering role, and you’re ready to take the next step in your career.

We’re looking for someone who is:

• Reliable, honest, and authentic
• Organised and able to manage competing priorities
• A strong communicator who builds trust with participants, families, and staff
• Calm under pressure and solutions-focused
• Passionate about delivering high-quality, person-centred support

Experience in the disability sector is highly regarded, but attitude, initiative, and a genuine passion for supporting people matter most.

Why You’ll Love Working Here

• Be part of a fast-growing, purpose-driven organisation
• Work with a vibrant and passionate national team
• Make a genuine difference in the lives of people with disabilities
• A supportive workplace that celebrates wins and values authenticity
• Opportunities to grow your career as What Ability continues to expand nationally

The Details

• Full-time, permanent position
• Based in our Macquarie Park office (Sydney)

If you’re looking for a role where you do support an incredible team, and help create meaningful experiences for people with disabilities, we’d love to hear from you.