Sydney-Based Mandarin Travel Operations Assistant

Adecco Australia Group; Sydney; On-site; AUD 52,000 - 78,000; Full time

Job summary

Adecco Australia Group in Sydney is supporting a well-established travel and tourism organisation by hiring a Mandarin Speaking Travel Operations Assistant. The role focuses on supporting group travel bookings, preparing quotations, coordinating travel services, and liaising with suppliers, travel agents, and internal stakeholders to ensure seamless operations.

You will monitor booking status and deadlines, maintain accurate booking records, assist with amendments and cancellations, and prepare

Qualifications

• Fluent Mandarin and English communication.
• Ability to read and write Simplified Chinese.
• Experience in administration, customer service, reservations, travel operations, hospitality, logistics, or a similar support role.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist with preparation of quotations, proposals, and travel-related documentation.
• Support coordination of group travel bookings, including accommodation, transportation, and other travel services.
• Monitor booking status, deadlines, and service confirmations to ensure smooth operations.
• Maintain accurate booking records and update passenger information within internal systems.
• Liaise with travel agents, suppliers, and internal teams regarding booking requirements and service arrangements.
• Assist with booking amendments, cancellations, and general operational enquiries.
• Prepare invoices and support administrative processes related to tour departures.
• Provide day-to-day operational support and assist in resolving travel-related issues as they arise.
• Contribute to team projects, reporting, and process improvement initiatives.

Skills

Mandarin fluency

English fluency

Microsoft Office

Tools

Microsoft Office

Job description

Adecco Australia Group in Sydney is supporting a well-established travel and tourism organisation by hiring a Mandarin Speaking Travel Operations Assistant. The role focuses on supporting group travel bookings, preparing quotations, coordinating travel services, and liaising with suppliers, travel agents, and internal stakeholders to ensure seamless operations.

You will monitor booking status and deadlines, maintain accurate booking records, assist with amendments and cancellations, and prepare