Sydney Airport Customer Experience Specialist

Qatar Airways; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Qatar Airways Airport Services Agent in Sydney, Australia, will deliver exceptional customer service at various airport touch points, coordinating with check-in, boarding gates, ramp, cargo, lounge and other teams to ensure smooth passenger flow and on-time performance.

Role requires a high school qualification and at least two years in a customer-facing airport role, plus knowledge of passenger/baggage handling, Weight and Balance, and Dangerous Goods Regulations.

Qualifications

• High school qualification plus at least two years in a similar customer-facing role within the airport environment.
• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.
• You must also have the right to live and work in Australia to be considered for this role.

Responsibilities

• Deliver the highest level of Customer Service at all customer touch points.
• Liaise with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervise service partners’ activities for smooth passenger flow.
• Direct arriving/departing passengers to Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
• Check entry requirements (visas, residence permits).
• Coordinate with Cargo, Fueling, Baggage Make up Area, aircraft loading, catering.
• Handle company mail
• Perform pre- and post-flight administration duties
• Ensure compliance with QR Safety and Security requirements
• Support On Time Performance.

Skills

Customer service

Airport operations knowledge

Baggage handling

Education

High school qualification

Job description

Qatar Airways Airport Services Agent in Sydney, Australia, will deliver exceptional customer service at various airport touch points, coordinating with check-in, boarding gates, ramp, cargo, lounge and other teams to ensure smooth passenger flow and on-time performance.

Role requires a high school qualification and at least two years in a customer-facing airport role, plus knowledge of passenger/baggage handling, Weight and Balance, and Dangerous Goods Regulations.