Senior Airport Services Agent - Melbourne, Australia

Qatar Airways; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Qatar Airways is recruiting for a Senior Airport Services Agent in Melbourne, Australia. The role sits within our Outstations Team and focuses on delivering high-quality passenger service during check-in, boarding and baggage handling in line with QR standards.

The successful candidate will liaise with check-in, transfer desks and other areas, guiding passengers and supporting the supervisor. A trade or vocational qualification and at least 3 years of relevant experience are required, including

Qualifications

• Trade or Vocational qualification
• Minimum 3 years of job-related experience, with at least 1 year in Airport Operations of a leading airline
• Excellent communication skills with fluency in English
• High energy and positive attitude for a high pressured environment
• DCS experience and knowledge of ticketing is an advantage
• Able to manage mishandled baggage services and service recovery
• Bachelor-level or higher not required if qualified by experience

Responsibilities

• Liaise with Check-in, transfer desk and related areas for smooth passenger intake
• Escort and direct arriving/departing passengers to lounges, visa counter, transfer desk and boarding gates
• Assist duty officer with handling company materials and records
• Coordinate with GHA for hotel and transfer passenger processing
• Ensure smooth passenger handling through airport facilities
• Support passengers regarding entry requirements, visas and permits
• Perform related duties to ensure efficient function of the unit

Skills

Excellent communication

Fluent English

Customer service

High energy

Team collaboration

Education

Trade or Vocational qualification

Airport Operations experience

Tools

DCS experience

Ticketing knowledge

Job description

Senior Airport Services Agent - Melbourne, Australia

An exciting opportunity to join the Qatar Airways Outstations Team. To support our operations in Melbourne, Australia we are currently recruiting for the role of Senior Airport Services Agent in Ground Services.

The successful applicant will be responsible for providing quality service to passengers in respect to check‑in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Your specific responsibilities include:

• Constant liaison with Check‑in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaises with check‑in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

Be part of an extraordinary story...

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

To be successful in this role you will need.

• Trade or Vocational qualification
• Minimum 3 years of job‑related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• DCS experience and knowledge of ticketing is an advantage for this job.
• Able to manage mishandled baggage services, including service recovery situations with customers.
• Ideally completed courses in Passenger Handling and Customer Services.
• High level of computer literacy.
• Excellent customer focus and service delivery.
• You must also have the legal right to live and work in Australia.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be partof a truly global community.