Airport Services Agent - Sydney, Australia

Qatar Airways; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Qatar Airways Group is seeking an Airport Services Agent based in Sydney, Australia. You will deliver excellent customer service at airport touchpoints, helping create a stress-free experience for passengers while ensuring safety standards are met.

You will liaison with Check-in, Boarding, Ramp, Cargo and Lounge teams, supervise service partners, guide arriving and departing passengers to relevant areas, verify entry requirements, and coordinate with cargo, catering, and ground handlers to

Qualifications

• High school qualification is required.
• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.
• You must also have the right to live and work in Australia.

Responsibilities

• Delivering the highest level of Customer Service at all customer touch points.
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance

Skills

Customer service

Airport operations knowledge

Shift flexibility

Education

High school qualification

Job description

Airport Services Agent - Sydney, Australia

Ref #

238436

Location

Australia-Sydney

Job family

Cargo & Airport Operations

• Closing Date: 2026-11-06

About the role

We are recruiting for an Airport Services Agent based in Sydney, Australia.

In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Role Accountabilities:

• Delivering the highest level of Customer Service at all customer touch points


• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.


• Supervising service partners’ activities for the smooth acceptance of passengers.


• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc


• Checking entry requirements (visas, residence permits) are met


• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround


• Handling of company mail


• Performing pre- and post-flight administration duties


• Ensuring compliance with QR Safety and Security requirements.


• On Time Performance

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

To be successful in this role you will need:

• High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.


• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.


• Ability to work shifts, including weekends, is essential.


• You must also have the right to live and work in Australia to be considered for this role.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.