Senior Airport Services Lead - Passenger & Baggage Support

Qatar Airways Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Qatar Airways Group is seeking a Senior Airport Services Agent in Sydney, Australia, to support ground services operations. The role focuses on delivering high-quality passenger care across check-in, boarding, lounges, and baggage services in line with QR standards.

The successful candidate will liaison with multiple airport teams, handle passenger flow, and ensure compliance with safety procedures. A vocational qualification and 3+ years of relevant experience are required, with English fluency

Qualifications

• Trade or Vocational qualification.
• Minimum 3 years of job-related experience with at least 1 year in Airport Operations of a leading airline.
• Excellent communication skills with fluency in English.
• High energy and positive attitude in a high pressured environment.
• DCS experience and knowledge of ticketing is an advantage.
• Must have the legal right to live and work in Australia.

Responsibilities

• Liaise with Check-in, transfer desk and related areas for smooth passenger acceptance.
• Liaise with check-in and transfer desk and support Airport Services Supervisor.
• Escort passengers to hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assist duty officer with company materials and records.
• Coordinate with GHA for quick processing of hotel and transfer passengers.
• Work with GHA to ensure smooth passenger handling.
• Assist passengers regarding entry requirements, visas, residence permits, etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties to ensure efficient function of the work unit.

Skills

Communication skills

English fluency

Positive attitude

High energy

Education

Trade or Vocational qualification

Tools

DCS experience

Ticketing knowledge

Job description

Qatar Airways Group is seeking a Senior Airport Services Agent in Sydney, Australia, to support ground services operations. The role focuses on delivering high-quality passenger care across check-in, boarding, lounges, and baggage services in line with QR standards.

The successful candidate will liaison with multiple airport teams, handle passenger flow, and ensure compliance with safety procedures. A vocational qualification and 3+ years of relevant experience are required, with English fluency