Senior Airport Services Lead - Sydney

Qatar Airways; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Qatar Airways in Sydney is seeking a Senior Airport Services Agent to support the Outstations Ground Services team. The role focuses on delivering quality passenger service at check-in, boarding, lounges, and baggage handling in alignment with QR standards.

You will work closely with check-in, transfer desk, and airport partners to ensure smooth passenger flow, handle special services, and assist on duty with records and hotel/visa coordination as required.

Qualifications

• Trade or Vocational qualification.
• Minimum 3 years of job-related experience with at least 1 year in Airport Operations of a leading airline.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in a high-pressure environment.
• DCS experience and knowledge of ticketing.
• Able to manage mishandled baggage services, including service recovery situations with customers.
• Ideally completed courses in Passenger Handling and Customer Services.
• High level of computer literacy.
• Excellent customer focus and service delivery.
• You must also have the legal right to live and work in Australia.

Responsibilities

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to lounges, hotel desk, visa counter, transfer desk and boarding gates.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA to ensure smooth passenger handling.

Skills

English fluency

Positive attitude

Customer focus

Education

Trade or Vocational qualification

Tools

DCS experience

Ticketing knowledge

Job description

Qatar Airways in Sydney is seeking a Senior Airport Services Agent to support the Outstations Ground Services team. The role focuses on delivering quality passenger service at check-in, boarding, lounges, and baggage handling in alignment with QR standards.

You will work closely with check-in, transfer desk, and airport partners to ensure smooth passenger flow, handle special services, and assist on duty with records and hotel/visa coordination as required.