Airport Services Supervisor — On-Time & Customer Care

Qatar Airways Group; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Qatar Airways Group is seeking an Airport Services Duty Supervisor based in Canberra, Australia. You will supervise the airport team, coordinating with ground handling agents to ensure outstanding, on-time service for passengers as part of our award-winning 5-star experience.

The role requires strong leadership, English fluency, and a solid background in airline ground operations. You will report to the Duty Officer and support the Airport Services Manager during disruptions and delays.

Qualifications

• Relevant College or University qualification.
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
• High level of computer literacy.
• Excellent customer focus and service delivery.
• You must also have the right to live and work in Australia to be considered for this role

Responsibilities

• Act as station supervisor coordinating with ground handling agents and QR.
• Ensure on-time flight closure and boarding by supervising the airport team.
• Plan duty allocations of manpower during shifts for Customer Service Agents.
• Provide support to Airport Services Duty Officer during disruptions.
• Perform the ATC duty as assigned to ensure safe operation.
• Generate reports and maintain a neat, organized workplace.
• Serve as primary contact for agents needing assistance with questions or discrepancies.

Skills

Supervisory experience

English fluency

Ramp handling

Dangerous Goods Regs

Weight & Balance

Conditions of carriage knowledge

Passenger service

Ground Operations

IT literacy

Right to work AU

Education

Relevant College/University qualification

Job description

Qatar Airways Group is seeking an Airport Services Duty Supervisor based in Canberra, Australia. You will supervise the airport team, coordinating with ground handling agents to ensure outstanding, on-time service for passengers as part of our award-winning 5-star experience.

The role requires strong leadership, English fluency, and a solid background in airline ground operations. You will report to the Duty Officer and support the Airport Services Manager during disruptions and delays.