Senior Airport Passenger Experience Lead

Qatar Airways; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Qatar Airways is recruiting for a Senior Airport Services Agent in Melbourne, Australia. The role sits within our Outstations Team and focuses on delivering high-quality passenger service during check-in, boarding and baggage handling in line with QR standards.

The successful candidate will liaise with check-in, transfer desks and other areas, guiding passengers and supporting the supervisor. A trade or vocational qualification and at least 3 years of relevant experience are required, including

Qualifications

• Trade or Vocational qualification
• Minimum 3 years of job-related experience, with at least 1 year in Airport Operations of a leading airline
• Excellent communication skills with fluency in English
• High energy and positive attitude for a high pressured environment
• DCS experience and knowledge of ticketing is an advantage
• Able to manage mishandled baggage services and service recovery
• Bachelor-level or higher not required if qualified by experience

Responsibilities

• Liaise with Check-in, transfer desk and related areas for smooth passenger intake
• Escort and direct arriving/departing passengers to lounges, visa counter, transfer desk and boarding gates
• Assist duty officer with handling company materials and records
• Coordinate with GHA for hotel and transfer passenger processing
• Ensure smooth passenger handling through airport facilities
• Support passengers regarding entry requirements, visas and permits
• Perform related duties to ensure efficient function of the unit

Skills

Excellent communication

Fluent English

Customer service

High energy

Team collaboration

Education

Trade or Vocational qualification

Airport Operations experience

Tools

DCS experience

Ticketing knowledge

Job description

Qatar Airways is recruiting for a Senior Airport Services Agent in Melbourne, Australia. The role sits within our Outstations Team and focuses on delivering high-quality passenger service during check-in, boarding and baggage handling in line with QR standards.

The successful candidate will liaise with check-in, transfer desks and other areas, guiding passengers and supporting the supervisor. A trade or vocational qualification and at least 3 years of relevant experience are required, including