Airport Services Agent - Sydney, Australia

Qatar Airways Group; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Qatar Airways Airport Services Agent in Sydney, Australia, will deliver exceptional customer service at various airport touch points, coordinating with check-in, boarding gates, ramp, cargo, lounge and other teams to ensure smooth passenger flow and on-time performance.

Role requires a high school qualification and at least two years in a customer-facing airport role, plus knowledge of passenger/baggage handling, Weight and Balance, and Dangerous Goods Regulations.

Qualifications

• High school qualification plus at least two years in a similar customer-facing role within the airport environment.
• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.
• You must also have the right to live and work in Australia to be considered for this role.

Responsibilities

• Deliver the highest level of Customer Service at all customer touch points.
• Liaise with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervise service partners’ activities for smooth passenger flow.
• Direct arriving/departing passengers to Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
• Check entry requirements (visas, residence permits).
• Coordinate with Cargo, Fueling, Baggage Make up Area, aircraft loading, catering.
• Handle company mail
• Perform pre- and post-flight administration duties
• Ensure compliance with QR Safety and Security requirements
• Support On Time Performance.

Skills

Customer service

Airport operations knowledge

Baggage handling

Education

High school qualification

Job description

Airport Services Agent - Sydney, Australia

We are recruiting for an Airport Services Agent based in Sydney, Australia.

In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Role Accountabilities:

• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

To be successful in this role you will need:

• High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.
• You must also have the right to live and work in Australia to be considered for this role.
  

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.