Surveillance Operator - Crown Sydney (12-month maximum term contract)

Crown Resorts; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff meals on-site

F&B discounts

Accommodation discounts

Health & wellbeing discounts

Novated leasing

Recognition program

Job summary

Crown Resorts is seeking a Surveillance Operator for Crown Sydney on a 12-month maximum term contract. The role focuses on security, monitoring and incident response across the property, in collaboration with Gaming, Hotels, F&B, Events and Security Operations. A 24/7 rotating roster is involved.

Applicants should have an available 1AE Security Licence or willingness to obtain one, plus strong observation, communication and computer skills. Australia-wide working rights are required.

Qualifications

• Must hold or be willing to obtain a 1AE Security Licence.
• Experience in surveillance roles in gaming or hospitality is preferred.
• Excellent observation and communication skills.
• Strong computer skills across multiple systems.
• Strong casino maths aptitude or relevant qualifications.
• Must obtain Casino Special Employee Licence – Category B.

Responsibilities

• Maintain security and surveillance monitoring and alarms, remaining vigilant for incidents across the property.
• Support critical incident and emergency responses with command, control, coordination and communication protocols.
• Identify and report key incidents, anomalies and information relating to illegal or suspicious behaviour by patrons, visitors & staff.
• Proactively identify, manage and escalate excluded persons or other persons of interest requiring action.
• Monitor and analyse behavioural patterns to identify risks or anomalies.
• Analyse, investigate and provide accurate advice on security and surveillance incidents.
• Complete audits of gaming equipment and detect tampering or manufacturing defects.

Skills

1AE Security Licence

Surveillance experience

Observation skills

Communication skills

Computer skills

Casino maths

Probity clearance

Job description

Surveillance Operator - Crown Sydney (12-month maximum term contract)

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Due to internal promotion, we’re looking for a detail-oriented Surveillance Operator to join Crown Sydney on a 12-month maximum term contract. As a valued member of our team, you’ll be helping to ensure that the safety and welfare of our guests, visitors, residents and colleagues are always maintained by conducting surveillance activities with the highest level of integrity and compliance.

You’ll provide technical and electronic monitoring of the Crown Sydney property across daily operations, whilst working closely with our Gaming, Hotels, Food & Beverage, Events and other Support Services departments, including the Security Operations team.

Whether you are experienced or looking to expand your skills in surveillance, we offer opportunities to learn, grow and develop within a supportive team environment. We’re keen to speak with Surveillance Operators or Control Room Operators looking to develop professionally and learn something different.

To be considered for this role, you’ll participate in a 24/7 rotating roster that includes day, overnight, weekend and public holiday shifts. We provide predictable rosters that are published in advance to support work/life balance, and provide the chance for you to enjoy life outside of work!

You’ll be:

• Maintaining security and surveillance monitoring and alarms and remaining vigilant for safety, emergency security and integrity incidents or issues across the property
• Supporting critical incident and emergency responses and assisting Security Operations teams with command, control, coordination and communication protocols
• Identifying and reporting key incidents, anomalies and key info relating to illegal or suspicious behaviour by patrons, visitors & staff
• Proactively identify, manage and escalation excluded persons or other persons of interest requiring action
• Monitoring and analysing behavioural patterns to identify risks or anomalies
• Analysing, investigating and providing accurate advice on security and surveillance incidents
• Completing audits of gaming equipment and detecting manufacturing defects or items of equipment that have been tampered with

You’ll bring:

• A 1AE Security Licence or be willing to obtain one
• Demonstrated experience in a similar Surveillance role is beneficial (gaming/hospitality environment highly regarded)
• Strong observation and communication skills
• Excellent computer skills with ability to work across multiple systems and platforms
• Strong aptitude in casino maths or relevant qualifications highly desirable
• Exceptional probity clearance and ability to obtain a Casino Special Employee Licence – Category B

On offer:

• Full-time contract opportunity, based in on-site in the luxurious Crown Sydney
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• Access to discounts across health & wellbeing, novated leasing options & more
• Take part and be rewarded in Crown’s group-wide recognition and awards program

To be considered, you must have permanent and unrestricted Australian working rights. Pre-employment checks involve police and criminal history checks, as well as a medical assessment.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.